Get what you need fast! Explore call center support services by call center services company Riseup Labs. We always try to save you valuable time. So, get precisely what you need!
The benefits of call center services are many. So, please explore the benefits of call center services to keep your company’s call center support services competitive with reliable customer support and protect your data with the globally trusted call center service provider company!
Benefits You Can Get:
Other Benefits from Riseup Labs:
Call center support services include different services to offer companies a strategic advantage by providing cost-effective, efficient, and customer-centric support solutions. The most common services of any call center service provider agency are inbound and outbound call services, technical support, product information and support, order processing, billing and payment support, and many more. Please explore call center support services by call center company Riseup Labs.
Connecting Customers and Delighting Clients with Our Inbound Call Center Service!
Here at Riseup Labs, we provide an extensive selection of call center services meant to boost your company's success. Our dedication to delivering first-rate support and engagement solutions for our clientele is built on the solid foundation of our Inbound Call Center Services. We guarantee that your consumers will get first-rate service since we use a personalized strategy, state-of-the-art tools, and competent staff.
Inbound call center services of our call center service provider company consist of -
If you're looking for Inbound Call Center Services that can help your company succeed by improving customer satisfaction and fostering long-term partnerships, look no further than Riseup Labs. with us now to know more about how our Inbound Call Center Services can aid in developing your business and fulfilling your customers' needs.
Driving Success, One Call at A Time to Elevate Your Outbound Call Center Service with Us!
We at Riseup Labs are happy to be your first choice for Call Center Services. Our Outbound Call Center Services are evidence of our commitment to providing cutting-edge approaches that boost your company's success. We're here to help you improve your outbound communication tactics to get better results. We combine state-of-the-art technology, trained experts, and a focus on the customer.
Among our many outbound call center options are –
Riseup Labs' outgoing Call Center Services will take your outgoing communication to the next level. To know more about how our call center services company can help your firm grow with Outbound Call Center Services, please .
Efficiency Meets Excellence by Streamlining Your Business with Automated Call Center Services!
Regarding automated call center services, we at call center service provider company Riseup Labs are at the cutting edge of what's possible. By using state-of-the-art technology to simplify processes and provide efficient and cost-effective solutions for your company, our Automated Call or Contact Center Services are the wave of the future regarding client interaction.
Among the many features of our automated call center are -
Riseup Labs' Automated Call Center Services can help you provide better customer service and save time and money. about how our Automated Call Center Services can transform your business by getting in touch with us now.
Capture Every Conversation, Elevate Your Compliance with Our Call Recording Service!
Our mission at call center service provider agency Riseup Labs is to provide your company with the best possible customer service, compliance, and quality assurance solutions via our complete Call Center Services. Our Call Recording Services provide a robust method of recording, archiving, and analyzing phone conversations, allowing your business to function efficiently.
What your company can gain from our call center company is as follows -
Riseup Labs' contact Recording Services will improve the productivity, legality, and contentment of your contact center's agents and clients. with us now to find out more about how our services might aid you in collecting and using the invaluable information gained from your contacts with customers.
Our Call Monitoring Services will Help Your Call Center in Three Key Ways - Listening, Learning, and Leading!
At Riseup Labs call center company, we are dedicated to furnishing a full menu of Call Center Services to help your business achieve its full potential in customer service, employee development, and product quality. With the help of our contact Monitoring Services, you'll be able to keep tabs on how your contact center is running at all times, allowing you to make sure that every encounter with a client is flawless.
Using the call tracking services of our call center services company, you can -
Our call center company’s Call Monitoring Services will help your contact center improve efficiency, employee development, and client pleasure. to find out how our services can assist you in streamlining your operations and providing superior service to your clients.
Keeping Loyalty Alive with Our Customer Retention Service that Your Business Can Trust!
Here at call center company Riseup Labs, we know that just as important as bringing in new clients is keeping the ones you already have. Keeping repeat business, lowering customer churn, and increasing client loyalty are all goals of our Customer Retention Service. Our call center services company uses data-driven methods combined with first-rate customer service and in-depth personalization to keep your clientele returning for more.
Elements Crucial to Our Service of Retaining Customers
Call center service provider agency Riseup Labs' Customer Retention Service helps you keep, engage, and grow your customer base. to assist you in establishing a base of devoted clients that will sustain your company over time.
Your Success is Our Priority So Elevate Your Business with Our Exceptional Customer Support!
We at call center service provider company Riseup Labs know how important it is for your company to have helpful and responsive customer service.
We want our Customer Support Service to be the backbone of your customer service strategy, the one thing your customers can always rely on for fast, friendly, and expert help.
Customer Service of our call center services company focuses on the following key areas:
Our call center company, Riseup Labs' Customer Support Service, will help you provide superior support to your customers and foster long-lasting connections with them. immediately to find out how our services bolster your current approach to customer care.
Unlock Growth with One Appointment Setting Service at a Time as Our Expertise is Your Success!
Getting high-quality appointments is crucial to the development of your company, and we at Riseup Labs fully appreciate this.
Our call center service provider agency’s Appointment Setting Services are designed to facilitate effective communication with prospective customers, meeting arrangements, and creating high-quality leads.
Our hardworking crew and tried-and-true methods will keep your sales funnel full and healthy. Features that Set Us Apart in the Appointment-Setting Industry -
Appointment setting services from our call center service provider agency will provide your sales team with continuous access to qualified leads and appointments. about how our services can improve your company's sales and growth by contacting us now.
Improve Your Inbox And Your Customers' Happiness with Our Email Support Services!
Effective email assistance is a cornerstone of 21st-century customer care. At call center service provider company Riseup Labs, we get that.
Our Email Support Services are made to aid businesses in handling consumer emails, fixing problems, and preserving a good internet standing. Our committed staff and efficient procedures guarantee that your email clients always get prompt, courteous service.
Essential aspects of our call center services company’s email support services -
Call center service provider agency, Riseup Labs’ Email Support Services will help you improve your customer service skills and keep your email support system running smoothly and quickly. to know more about how our services can enhance your email support methods.
Get Your Customers More Involved with Your Business by Using our Live Chat Support Services!
The need for constant communication with customers is something we at Riseup Labs take very seriously.
Using our call center services company’s Live Chat Support Services, your company can contact consumers in real-time to answer their questions, help them with any problems, and improve their overall experience.
With our highly professional staff and state-of-the-art technology, we can guarantee that your clients will get fast, helpful, and individual attention during live chat sessions. The main attributes of our real-time chat assistance services -
Improved customer care and response in real-time with Riseup Labs' Live Chat Support Services. about how our services can improve your live chat support by contacting us now.
Access to State-of-the-Art Technology by Strengthening Your Company with Skilled Technical Support Service!
Nothing is more important than having reliable technical assistance regarding the smooth running of your goods or services. At our call center services company, Riseup Labs, we get that.
Suppose you want to provide your clients peace of mind and ensure they have a positive experience with your company. In that case, you must take advantage of our Technical Support Services.
With our experienced staff and extensive technological expertise, we will assist your company in achieving and maintaining the most outstanding possible customer satisfaction rates. Elements of our technical support that make us stand out:
Using Riseup Labs' Technical Support Services, you can improve your company's customer service and be there for your clients when needed. with us now if you're interested in how our services might bolster your technical support tactics.
Sales and Lead Generation Services From Us will Help You Grow Your Business and Maximize Your Profits!
When it comes to the development and success of your company, there is no more important factor than excellent sales and lead generation.
Our Sales and Lead Generation expert services were developed with one goal: to assist you in increasing your business's income and client base.
Using our devoted staff and data-driven techniques, we will work tirelessly to help your company meet its sales goals and increase its market share. Our call center services company’s sales and lead generation services' key components -
The Sales and Lead Generation Services offered by call center service provider company Riseup Labs can significantly improve your firm's development via increased revenue and new client acquisition. in expanding your clientele, developing your leads, and meeting your sales goals.
We are Your Order Processing Service Provider, and We Guarantee Accuracy and Promptness with Every Order!
When running a successful e-commerce or brick-and-mortar store, call center service provider company Riseup Labs knows that order processing is critical.
You can expect the utmost precision and efficiency in handling orders thanks to the careful planning that went into developing our Order Processing Services. Our call center services company pledges to improve your order management operations and clients' pleasure using our expert staff and state-of-the-art technologies.
Features distinguishing our order-taking services –
Riseup Labs' Order Processing Services can help you streamline your order management procedures, boost your business's productivity, and delight your customers. to assist you in handling your orders to the best of your ability and the delight of your customers.
Improve the Quality of Your Hospitality Call Center and Guarantee the Satisfaction of Each and Every Guest!
Riseup Labs understands the importance of providing outstanding customer service in the hotel business and the unique challenges that come with it.
Our Hospitality Call Center Services are tailored to the special requirements of the hospitality industry, including hotels, resorts, travel agencies, and more.
We are experts in providing customers with tailored and hassle-free services that live up to your brand's reputation for excellence. Some of how our hospitality contact center services stand apart -
Riseup Labs' Hospitality Call Center Services can improve your hospitality offerings, lead to more satisfied customers, and protect your company's standing in the market. with us now to find out how our services might bolster the effectiveness of your hotel contact center.
Let Us Help Your Firm Conduct Excellent Surveys and Feedback Collection Services!
Here at Riseup Labs, we know that client feedback is the lifeblood of every successful company. We provide survey and feedback collection services to understand better and serve your customers.
You can trust our call center services company to design effective survey campaigns and feedback-gathering tactics so that you can know more about your consumers and use that information to improve your offerings.
The distinguishing characteristics of our survey and feedback gathering services are -
Actionable insights and reporting of Riseup Labs' Surveys and Feedback Collection Services let you get valuable information from your customers to help you make better decisions and create more innovative products. immediately for more information on how our services can improve your survey and feedback processes.
Transforming Communication with Automatic Call Distribution Services! - Effortless Connections, Exceptional Experiences
Effective call handling and first-rate service are two things we value highly at Riseup Labs. To help you better manage your contact center's resources and direct every incoming call to the best available agent, we provide Automatic contact Distribution (ACD) services.
Our professional staff and cutting-edge ACD system are devoted to improving productivity and client happiness at your contact center.
Our call center services company’s automatic call distribution services have these key features -
Riseup Labs' Automatic Call Distribution Services can help your contact center run more efficiently, provide better service to your customers, and increase the output of your agents. Don't hesitate to for more information on how our services can bolster your call center's strategy.
Get The Most Out of Your Company with Our Real-time Reporting Services!
We at Riseup Labs know that you need rapid and precise analytics to make educated decisions and boost your contact center's efficiency. You can have fast access to vital contact center data and statistics with the help of our Real-time Reporting Services.
Our call center services company allows you to make data-driven choices, boost agent productivity, and continuously improve the customer experience thanks to our cutting-edge reporting tools and professional analysis. Highlights of our real-time reporting services -
Give your contact center access to timely information that can be used to improve performance immediately. Riseup Labs' Real-time Reporting Services provide the information you need to make informed choices and fine-tune your contact center's operations in real-time. Ensure your call center is getting the most out of its reporting strategy by to find out how we can help.
Flexible Integration, Endless Potential: Raise the Bar for Your Company through Multichannel Communication Services!
We at Riseup Labs understand that today's consumers use different communication methods to engage with brands.
We've created our Multichannel Communication Services to enable you to interact with clients in a unified fashion across all your available contact channels.
Our call center services company guarantees that your customers will always get consistent and individualized service across all channels (phone, email, chat, social media, and more). Differentiating factors of our omnichannel communication services -
Customers have many avenues for contacting you can increase both engagement and satisfaction. You can now deliver uniform and individualized assistance across all channels with the help of Riseup Labs' Multichannel Communication Services. By directly, inquire about how our services can improve your multichannel communication plan and increase repeat business.
Manage Your Customers with Riseup Labs' Managed Services!
Any information about your business is a valuable asset. It is crucial to upgrade your call center to ensure inbound and outbound communication, product information, and proper bonding with potential customers. So, please have a look at the advanced call services at call center services company Riseup Labs that can help your company reach globally-
To keep your business healthy and functioning at peak performance, get advanced call center services from Riseup Labs!
Call Center Staff Augmentation Allows Companies to Easily Add Highly Qualified Individuals to Their Teams!
Whether you require expertise in sales, technical support, data analysis, or security, staff augmentation allows you to fill any skill gaps efficiently. We can assist you if you require staff augmentation for your new or prospective development project. We will follow specific steps to provide you with the best experts possible.
Riseup Labs can help you hire the best call center agents. All you have to do is follow the following steps.
Hire dedicated call center staff and affordable call center support services from the best call center service provider, Riseup Labs.
As a top call center services agency, Riseup Labs utilizes cutting-edge tools and technologies to maintain the whole call center support services.
LiveChat 
Zendesk 
Genesys 
Twilio 
Intercom 
Gorgias 
Freshdesk How do we maintain your company’s potential customers? We understand the importance of consistent customer communication via expert call center agents of call center services agency. So, we implement our unique strategy to support your company’s image. Please explore our call center services workflow process.
Step 1: Call Forwarding and Waiting
The nature of the call is used to route incoming calls to the proper queues or agents. Telemarketing, lead generation, and customer service must make outbound calls.
Step 2: Exchange With Customers
Customers can contact agents through phone, email, instant message, or several other methods. They are always available there to answer inquiries, address problems, and give help.
Step 3: Data Collection and Recording
During conversations, agents note pertinent client data, like contact information and facts about the call's purpose. This information is vital for enhancing the quality of future client interactions.
Step 4: Problem Solving and Helping
Agents investigate concerns, provide solutions, deal with taking orders, set up appointments, update customer accounts, and, contact a higher level of help to deal with more complicated difficulties.
Step 5: Quality Control and Analysis
Quality assurance staff at call centers listen in on calls and chats to ensure everything is up to par. Agents are graded on their interpersonal skills, script adherence, and problem-solving prowess.
Step 6: Reporting and Evaluation
Managers and analysts use data in contact centers to compile reports and assess operational efficiency. To boost productivity and customer happiness, these insights help see patterns.
A team must be formed for your call center maintenance. Different skilled personnel will work under a project manager to perform all call services-based tasks. Please look at the team you need for your call center services.
Call Center Agents
Agents manage customer calls and interactions, making them the crucial link between a company and its clientele. Agents in a call center can take inbound calls or make outbound calls.
Call Center Manager
Agent engagement, training, and productivity are all within this person's purview. Managers are also available to assist in de-escalating situations and resolving more complex issues.
Team Leader
To facilitate management, many call centers divide their staff into subsets. Call center team leaders assist employees in calming down consumers and answering any queries they might have.
Call Center Director
Directors oversee the whole business to ensure it operates efficiently by fulfilling the criteria for customer expectations and establishing metrics and expectations for performance.
Quality Assurance Team
The QA team listens in on and assesses contact center agents' phone interactions with customers to guarantee that the quality of conversations and the customer experience (CX) are up to snuff.
IT Personnel
IT workers are essential in modern contact centers but are not exclusive to call centers; it is their job to guarantee that the equipment and software agents use are up to date.
Each team member of our call center company, Riseup Labs, works hard for our clients to fulfill their desired requirements. Please have a look through some of our recent call center works. If you want what you see, .
Riseup Labs is developing a Unified Content Management System (UCMS) for MHPSS of UNICEF LACRO that will also connect to RapidPro and IoGT.
Riseup Labs is developing an IVA Validation & Monitoring System for the existing RTM system of UNICEF and the Bureau of Non-Formal Education (BNFE).
The success of Riseup Labs is achieved through commitment and uncompromised quality. Read behind the story of our achievements and success.
With over a decade of experience as a leading call center service provider company, we have served our clients in nearly every industry. Including the following:
Riseup Labs helps businesses by offering a variety of technology solution and services. To grow your business, you may need qualified IT experts. We can provide you dedicated IT experts for your business. You can also get other services like mobile & web development, high-quality products & special offers. Please visit our other services, products, and offers to see if you need them for your business.
As a leading call center service provider company, Riseup Labs excels in delivering custom call center services. Our call center company’s primary focus is achieving success for small, medium, and large enterprises by giving them best-in-class call center support services.
We follow a progressive roadmap, efficient project management, and consistent delivery that all helped us gain customer satisfaction. Here, see how we care for our beloved clients with the call center as a service -
Expertise
Riseup Labs has a team of expert and all-rounder call center agents with years of expertise. We can help you achieve your goals.
Trust
We have served renowned brands with unquestionable quality call center support services. We have their trust.
Workforce
The highly skilled team with expertise in call center support services at Riseup Labs ensures top-level output for our clients.
Dedication
We're dedicated to delivering you the BEST call center support services possible. It is one of our greatest strengths.
Dedicated Customer Support
Our team provides dedicated customer support to solve instant problems and make your customers happy.
Affordable
There is no need to pay anymore. Pay no less than that. There are no hidden costs. Our call center support services are affordable.
With decades of expertise, our call center service provider company provides the best quality services to our clients. Moreover, our workforce's dedication achieved trust in our clients, who are never exhausted in life.
Riseup Labs deliver results to keep our clients stay ahead while building a sustainable and stress-free IT environment. Our IT experts consistently provide user-centric IT solutions tailored to the company's demands by employing the newest and most popular technologies. For over 13 years, we have helped global clients to increase conversions, sales, and engagement. Have a look at the numbers you can trust!
13 +
Years
30 +
Countries
700 +
Projects
100 +
Clients
We are proud to partner with businesses, companies, service providers, corporations, government agencies, etc. Please take a look at some of the leading businesses and organizations that have already partnered with Riseup Labs.
As a strategic partner to our clients across different industries, we help them deliver their business goals and drive technology-led transformations. Our clients worldwide have achieved significant business results using our world-class solutions and have recognized us for our efforts. Know more about our client's experience with us and read our trusted clients' feedback.
Game development can be a fast paced and highly demanding task. It is even more so if the name of the game is ‘World’s Fastest Drummer’. Riseup Labs not only met all these demands milestones and timelines, but exceeded my expectations in every way. I cherish our long term relationship with Riseup Labs and given the chance I know you will too! Riseup and Speed ON!
Our journey towards refining our digital presence led us to Riseup Labs, a partner renowned for their meticulous attention to detail and unparalleled expertise in web development. We chose Riseup Labs because of their impressive track record in delivering advanced web solutions that are both aesthetic and functional.
From the initial stages of requirement gathering to the final delivery, Riseup Labs has shown great dedication and responsiveness. Their ability to understand our vision and handle the project by ensuring those needs and concerns is outstanding.
Offering thorough technical support and engaged collaboration in different activities, Riseup Labs worked as a committed partner.
Riseup Labs simplified a complex process and delivered a product worth the investment.
Have really appreciated working with Riseup Labs. They make gorgeous products, provide dependable service, and fast to answer questions.
Riseup Labs helped us to develop Crick Live app and they also provided us with necessary details that were required for us to successfully execute our project. The developer team was very helpful and they provided us the professional backup.
Overall, I am very satisfied with the company and intent to grow my relationship with it. The things I like about the company are their reliability, flexibility, and consistent, prompt and reliable communication. Besides, the team is very good.
Riseup Labs is a national award-winning next-generation global IT service and technology solution provider company. Our creative and innovative works have been featured in multiple local and global (offline and online) TV channels, newspapers, magazines, and other popular platforms! We are grateful for the recognition.
Riseup Labs deliver industry-standard technology solutions globally. We help enterprises navigate digital transformation through next-generation IT services and technology solutions. Our commitment and top-notch quality helped us bring success to our clients. Thus, we achieved many awards and recognitions from popular organizations and platforms. See our awards and recognitions below.
Winner
ASOCIO DX Award 2024
Winner
Digital Bangladesh Award 2022
Champion
National Mobile Application Award
Tap Tap Ants: Battlefield
Winner
The Global Economic Award 2022
Business Excellence
The Bizz Hybrid Award
Gold Winner
Indigo Design Award
Meena Game 2 (3D version) – UNICEF Bangladesh
Winner
Clutch Global Award 2023
Top Company
Top Mobile App Development Company
Winner
UpCity 2023 Local Excellence Award
Best of New York
UpCity Best of New York Winner 2022
Winner
Bangladesh Gaming Expo 2017
Most Reviewed Company
The Manifest Award for Web Developer Company
Most Reviewed Company
The Manifest Award for Digital Marketing Company
Most Reviewed Company
The Manifest Award for Digital Design Company
Most Reviewed Company
The Manifest Award for Design Company
Most Enriching for Kids
Teacher Approved Badge
Meena Game 2 (3D version) – UNICEF Bangladesh
Winner
Best Internet Content for Children Award
Fastest Growing Mobile App Developer
Fastest Growing Mobile App Developers 2022
Best Company
Best Game Development Company
Leading B2B Provider
Top B2B Company Award 2021
Leading Game Developer
Top Game Development Company Award
Leading Firm of 2021
Top Mobile Game Developers 2021
Top B2B Company
Top B2B Service Providers
Top Developer Company
Top Software Developer Award
We are aware that many businesses do not have the financial means to engage a complete IT support crew to keep things running smoothly. This involves hiring a IT support team or outsourcing to a provider like Riseup Labs. That is why Riseup Labs offers different types of Hire IT services for small, medium, and large businesses.
Hire Experienced IT Experts and Professionals on any Skill and Technology. You can hire Freelance Resources, Dedicated Team, and project outsourcing for your IT-based projects from Riseup Labs.
Hire Dedicated Resources from Riseup Labs to accomplish your dream project by building an excellent website, software, mobile app, IoT, AR/VR/MR solutions, and many more.
Get qualified dedicated resources with expertise in:
We can help you find the best-dedicated resources within no time. Just share your thought with us and we will help from every angle.
Riseup Labs connects businesses with freelancers, independent talent, and agencies worldwide.
We help companies by providing freelancer resources to work together in new ways and environments.
Benefits we offer with Hire Freelance Resources are:
Hire Freelance Resources for web design and development, software development, and more.
Riseup Labs offers a cooperative model for hiring a dedicated team. The highly-skilled, dedicated team at Riseup Labs can help you with any software development services.
Our Hire Dedicated Team Services offer:
Also, we provide a team of dedicated engineers that will work exclusively with you on a long-term basis. So, Hire Dedicated Team from Riseup Labs.
Do Project Outsourcing to boost your capabilities and scale easily. We can help you with comprehensive project outsourcing services.
Benefits of IT Project Outsourcing:
Relieve workloads to ensure your in-house team focuses on what they do best by upgrading your project with our IT project outsourcing. We will help you with the most accessible project outsourcing services.
All-in-one place to set up your own R&D Center (Research & Development Center) for any software development. We can help you build and run your own R&D Centers.
We can help you set up a Research and Development Center (R&D Center) in the following fields:
Set up your R&D Center to Scale up your company's workflow by hiring more talented programmers and developers.
Accelerating Innovation Since 2009
Riseup Labs is an ISO 9001 & 27001 certified next-generation global IT service and technology solution provider company focusing mostly on the Web, Mobile, XR, and Simulator technologies. We have started our journey with Tap Tap Ants' success, which has millions of downloads in the App Store and received the top-ranking position worldwide.
We have been in business since 2009 and have become major creators and publishers in the market by releasing many successful products for brands like UNICEF Bangladesh, Robi Axiata Limited, BBC Media Action, Ministry of Women and Children Affairs (MOWCA), and Information and Communication Technology (ICT) Division.
We have developed the "1952" app, a history-based educational Augmented Reality (AR) app on the Language Movement of 21st February of 1952 and a VR experience based on the historic 7th March speech of Bangabandhu Sheikh Mujibur Rahman of 1971 at the Racecourse Ground.
As a Long-Term Agreement (LTA) partner of UNICEF Bangladesh, Riseup Labs has developed and is still working on many projects. Such as Digital Platform for Adolescents, Meena Media Award Online Management System, UNICEF Volunteer Registration and Management System, and Meena Game 2 for Newborn Care.
Frequently asked questions about Riseup Labs’ call center support services. We have noticed that most of our buyers seeking professional call center solutions have similar questions. We have provided a list of frequently asked questions answered by our most experienced specialists to answer their questions. It will help you to get instant answers. for more information.
So you've come up with a rocking idea that will change the world. How exciting! But the real challenge lies in actually making it happen. Once you've settled on your idea, follow this three-step roadmap for taking action.
Doing all three alone is challenging and also time-consuming. So, you will need to hire qualified experts in this field to make your idea a reality! an expert if you want to start now!
Their primary purpose is to give excellent technical support, customer service, and sales assistance. Email, online chats, and social media are alternative consumer communication avenues, but call centers remain the most frequent.
An organization's call center handles consumer inquiries. The call center company handles incoming and outgoing customer service inquiries through many methods. We mean phone, chat, email, IM, SNS, etc.
Lowered operational expenses, new business approaches that have worked for other companies like yours, call center outsourcing helps businesses focus more on strategic initiatives, use their resources more efficiently, and access the latest technology and expertise.
Hiring a call center is a snap when you work with us. Everything from research and country selection to introductions to trustworthy call center providers is included in our "Your Call Center Outsourcing Experts" service.
The mediums of engagement distinguish call centers from contact centers. Contact centers harness the multiple (often digital) ways customers call companies nowadays, unlike call centers, which focus on telephone technology mainly.
A virtual call center facilitates the mobility of customer care representatives. Thanks to cloud computing, support staff are always close to the resources they need to deliver excellent customer service.
The amount of work at call centers requires good organization. During discussions, agents must take notes, access the knowledge base, update the CRM, manage time, and establish priorities. Workplace order is essential to productivity.
To better serve your international clientele, we assist in many languages. Our staff members are bilingual to help expand your business's reach worldwide.
Companies outsource customer assistance to call centers where people answer calls, emails, and other ways. Call center CRM refers to the software many agents use to help customers.
Call center effectiveness is often measured in terms of key performance indicators (KPIs) such as average handling time, first-call resolution, customer satisfaction (CSAT), and net promoter score (NPS).
Every successful business's call service infrastructure includes call centers, whether brick-and-mortar or online. Companies educate call center agents to handle customer support concerns.
You can only have a thriving call center with these five elements: customer service, analytics, CRM, knowledge management, and self-service.
A consumer can message a restaurant on Facebook to reserve a table for two. Call centers are valuable for businesses that sell software to field customer technical inquiries.
We are present in many time zones and ready to assist companies worldwide. With our expansive global network, we guarantee 24/7 service to all of your clients.
Call centers frequently start and stop with phone services despite providing inbound and outgoing support. Voice, text, online chat, email, social media, and other channels increase customer support at a call center.
Security breaches, regulatory violations, staff attrition, customer complaints, and technological challenges are some of the numerous threats to your call center's productivity and standing.
Timelines for progress depend on the specific measurements and goals you're looking to achieve right now. However, after working with us for just a few months, many businesses experience a dramatic improvement in customer satisfaction, response times, and overall efficiency.
When you have a great product concept, you need to get started. Collaboration may lead to fresh and innovative concepts and discoveries. We can make that happen and give you what you want. These are the prime collaboration strategies you should apply:
to know more about our processes!
Tell us exactly what you need for your product. Then share the details of your project – like scope, timeframes, or business challenges you'd like to solve. It would be better if you saw our portfolios and expertise in how we work.
There are no precise rules to follow. Tell us what kind of product you want to make and what features you want. In any case, we strongly advise you to explicitly identify what you intend to produce or how to improve your current online or mobile application. For all of our clients, we provide a free project specification template.
Prompt and thorough handling of customer inquiries via phone, email, and live chat. Sales calls and market research were conducted with confidence. Efficient processing of orders and credit card payments. Proactive recommendations of superior products and services.
To give you a precise response, we must evaluate the project's complexity and scope of work. Then, we can give you an anticipated period based on this information.
Riseup Labs is an ISO-certified Software Company. We have a high level of recognition for our development services from our satisfied clients. Our clients choose us over other companies as we offer:
We are honored to work with enterprises, corporations, government agencies, and other organizations. Unicef, Robi, BBC Media Action, the ICT Division of the Government of Bangladesh, and many more are among our clients.
No one says it better than our beloved clients. Please check the videos below to hear what some of our clients say about working with us. Then, hear about us directly from our clients! Words from Our Beloved Clients
We have an extremely talented team of developers who can build great Software, Apps, Websites and Games. When we started in 2009, we began with web development services. We have proven expertise in IoT, Blockchain, AR / VR / MR, Software R&D and Next Generation technology solutions.
Certainly! Please reach us through our contact form or email, and we will offer you detailed information on our team members' backgrounds.
Riseup Labs' developers produce cutting-edge, seamless, and highly functional apps that combine enticing features with matching your company's needs. Our talented developers combine their expertise with cutting-edge technology to produce mobile applications specifically customized to your company's needs. Riseup Labs' Developers have a wide range of technological skills, including:
Mobile:
Front-End and JavaScript:
Back-End:
Blockchain, ML, AI and Data Analytics:
Game, Animation, Photo and Video Editing:
Riseup Labs has a significant number of highly qualified employees. As a result, Riseup Labs assigns a single team to each project to ensure high-quality work.
Every team includes:
We deliver the project within the committed time frame. As we follow a tight schedule in every project, we get the work done more speedily.
We offer support and maintenance plans that account for expected and unexpected software issues across various devices and systems. In addition, from beginning to end of the whole development process, we will provide you with the following support.
During the app development process, you may see every stage. As a result, you may easily meet all of the essential criteria. Our core focus is client satisfaction.
Absolutely not! We want you to feel certain that you'll get the product you want. We welcome you to assess and improve our work at every level, from planning to completion. Our attitude is to collaborate with clients rather than just do duties. We are always willing to communicate and listen.
Yes, with that type of stuff, you are always welcome. Our professionals will complete your unfinished project to your specifications! That is something we will gladly assist you with. Starting with a UX Audit (if necessary), you'll improve your system architecture and add new functionality.
Absolutely. All resources are available as needed. However, the resource distribution is flexible, and it may increase or decrease depending on the timetables and budgets of the clients.
A project manager's chances of team success improve when they combine leadership, influence, and interpersonal decision-making abilities. In addition, when team members witness the project manager adopting a well-documented, proven, and transparent method, they will have more respect for that job and project.
We provide our services to global clients. We have already worked and partnered with 100+ clients from more than 20 countries, including the USA, UK, Israel, Australia, Middle-east and many more.
Yes, of course! Please to discuss your project. After analyzing your requirements, we will provide you with a fixed budget. However, outsourcing programming and engineering skills might feel like a leap into the unknown, particularly for firms that have never done it before. All businesses face risks, but the most successful ones try to minimize them. We entirely understand – after all, we have to deal with the same issues in our own company. So we talk about your project in depth before presenting you with a list of options to pick from.
Although, we wouldn't call it a demo version because we're employing Agile Methodology, which forces us to produce functioning software as quickly as possible and add new features as we go. As a result, you'll be able to test and review your program fairly early on.
We provide several pricing options to our clients, allowing them to select the optimal one from Fixed-price, time-and-materials, or dedicated team models.
We operate in a short iteration mode and test the work results frequently, considering all customer preferences and the target audience's reaction. This technique enables us to supply high-quality items to our clients while meeting their deadlines. Therefore, our major emphasis is quality.
Riseup Labs provides post-development support services for every project. Our support and maintenance services include:
We use Zoom, Skype, GoToMeeting, or phone calls for arranging meetings. Our customers have access to our project management platform, which allows them to track the status of their project at any time of day. Additionally, we provide clients a one-hour overlap according to their time zone to facilitate rational and successful communication. Depending on the demand, the client can communicate with the entire team or the principal resource(s) during this time.
This is included in the IP contract, and signing an NDA from both sides ensures that. The contract signed by Riseup Labs and its workers has the same commitment. In addition, we regularly inspect our procedures and train our workers. These efforts ensure that the intellectual property of our clients is always protected.
We have a standard approach for dealing with client requests for changes. Any alteration request must first be approved by them. Then, we do an impact study when the client authorizes the proposal. This allows us to provide the client with schedules and pricing estimations.
After that, we make the modifications when the customer approves the estimates.
You are always welcome to make changes to your projects. However, if the product or the work disappoints you, we strongly recommend you express your requirements clearly to make it perfect.
Yes, certainly. We always sign a nondisclosure agreement (NDA) promising not to share any sensitive information learned during our business relationship. But, of course, we are always willing to sign an NDA if you want.
Our normal development approach includes a peer-review procedure. An application resource's code is always double-checked by another application resource. The program is only available for testing when it has been verified.
Yes, QA is another core service of Riseup Labs. We believe in 'Prevention Over Inspection' when it comes to providing Quality Assurance Services for Quality Deliverables.
Yes, our experts will analyze the concept to see whether the concept is technically possible or not. This process will confirm that the product will perform well and that there are no production barriers.
You reached here because you have an idea; otherwise, you have fundamental business issues trying to solve. You can start instantly by sharing what you are looking for via our page or by calling us.
Within 24 hours, you will get a reply to your email with a proposal. Please do not forget to explore our portfolios, products, and services if you want to know more.