BPO Company

Business process outsourcing (BPO) is entrusting one or more IT-intensive business processes to a third party. The BPO company owns, administers and manages the business processes based on specific and measurable performance metrics.

Riseup Labs is a BPO Company offering the following BPO Solutions to our clients:

• Customer Support Services
• Technical Support Services
• Data Services
• Photo Editing Services
• Software Quality Assurance Services
• Creative Design Services
• Web Research Services
• Content Moderation Services
• Video Editing Services
• Contact Center Services
• Administrative Support Services
• eCommerce Support Services

And many more BPO Solutions. Contact Riseup Labs for more information.

A BPO company handles the business process of its customers. However, a call center is responsible for handling the telephone calls of its clients. So, the business process in BPO can include a call center.

A call center handles only telephone calls, while a contact center encompasses all forms of communications. For example, a contact center looks after:

• Voice Calls
• Video Calls
• Live Chats
• Social Media
• Email

Yes, we will. We are a BPO company looking for long-term partnerships with our clients. So, we work with our clients to define an SLA based on real metrics. As a result, you can expect a high SLA compliance rate from Riseup Labs.

Yes, we do. Work with a top BPO company with the following redundancies:

• Computer backups with UPS
• Backup on-site generator
• Blazing-fast internet connections
• Disaster recovery plans

Riseup Labs values our customers' IP security. Hence, we have comprehensive security measures like Fingerprint Authenticated Entry and Physical Barriers to prevent unauthorized entry. Furthermore, Riseup Labs' premises are monitored 24/7 by CCTV. Also, we are open to any additional security our esteemed clients require.

Work with a leading BPO company with the following data security protocols:

• Strict Password Parameters
• Frequent Password Changes
• Two-Factor Authentication
• Strong Firewalls and Antivirus
• Network Security (SSL, VPN, SNMPv3)

Hence, you can be assured of the stringent security of your critical business data.

Yes, we can. We have a pool of experts on hand to engage in your BPO services quickly.

Work with Riseup Labs, a top BPO company, for the following benefits:

• Lower Costs
• Higher Efficiency
• World-class Security
• Expand Globally
• Save Valuable Time

Customer support is an integral part of any product or solution. Hence, businesses look to ensure the best customer support. So, you should outsource customer support when:

• You don't have enough customer support agents.
• Customers require 24/7 customer support.
• You need to scale your customer support offerings.
• Costs for in-house customer support are too high.
• You don't have the expertise to build a large customer support team.

Your business will set the deadline, and it is the BPO's responsibility to meet it. Riseup Labs ensures your business gets the appropriate resources to meet your deadlines.

You can email us your digital files or upload them to your preferred cloud storage like Google Drive or OneDrive. Also, for hard copy files, you can courier them to Riseup Labs.

A project manager (PM) will be assigned to your BPO project. You can stay connected with them via email, calls, instant messaging, Zoom, Slack, or any other preferred method.

It is difficult to afford experienced personnel to start and enhance a project if a company does not have a significant budget. One of the possible benefits of offshore software development is that organizations may save money by recruiting foreign labor to perform the same tasks for a lower cost.

New marketplaces are created. A company's client base can be expanded to other nations by establishing an offshore presence.

When you have a great product concept, you need to get started. Collaboration may lead to fresh and innovative concepts and discoveries. We can make that happen and give you what you want. These are the prime collaboration strategies you should apply:

• Define Your Purpose
• Choose Open or Closed Collaboration
• Involve the Right People
• Encourage Collaborative Behavior

Get in touch to know more about our processes!

Tell us exactly what you need for your product. Then share the details of your project – like scope, timeframes, or business challenges you'd like to solve. It would be better if you saw our portfolios and expertise in how we work.

There are no precise rules to follow. Tell us what kind of product you want to make and what features you want. In any case, we strongly advise you to explicitly identify what you intend to produce or how to improve your current online or mobile application. For all of our clients, we provide a free project specification template.

To give you a precise response, we must evaluate the project's complexity and scope of work. Then, we can give you an anticipated period based on this information.

Riseup Labs is an ISO-certified Software Company. We have a high level of recognition for our development services from our satisfied clients. Our clients choose us over other companies as we offer:

• Expertise
• Quality
• Trust
• Dedicated Workforce
• User-friendly Design
• Affordability

We are honored to work with enterprises, corporations, government agencies, and other organizations. Unicef, Robi, BBC Media Action, the ICT Division of the Government of Bangladesh, and many more are among our clients.

No one says it better than our beloved clients. Please check the videos below to hear what some of our clients say about working with us. Then, hear about us directly from our clients! Words from Our Beloved Clients

We have an extremely talented team of developers who can build great Software, Apps, Websites and Games. When we started in 2009, we began with web development services. We have proven expertise in IoT, Blockchain, AR / VR / MR, Software R&D and Next Generation technology solutions.

Certainly! Please reach us through our contact form or email, and we will offer you detailed information on our team members' backgrounds.

Riseup Labs' developers produce cutting-edge, seamless, and highly functional apps that combine enticing features with matching your company's needs. Our talented developers combine their expertise with cutting-edge technology to produce mobile applications specifically customized to your company's needs. Riseup Labs' Developers have a wide range of technological skills, including:

Mobile:

• iOS
• Android
• React Native
• Flutter
• Swift
• Objective-C
• Kotlin
• Ionic
• Xamarin
• Augmented Reality
• Virtual Reality

Front-End and JavaScript:

• Angular
• Vue.JS
• React.JS
• MEAN
• MERN
• Nuxt.js
• ElectronJS
• Next.js
• HTML
• TypeScript
• ASP.NET
• Express.js

Back-End:

• PHP
• Python
• Laravel
• MEAN Stack
• MERN Stack
• Codeigniter
• Cake PHP
• GraphQL
• RoR
• Java
• Firebase
• MySQL

Blockchain, ML, AI and Data Analytics:

• Blockchain
• Ethereum
• Hyperledger
• ChatBot
• Tensorflow
• Dialogflow
• RPA
• Solidity
• Multichain
• Stellar
• Hadoop
• PowerBI

Game, Animation, Photo and Video Editing:

• Unity
• Unreal Engine
• Autodesk Maya
• Blender
• Autodesk 3ds Max
• Autodesk MotionBuilder
• Spine
• Adobe Photoshop
• Adobe Illustrator
• Adobe After Effects
• Cocos2d
• Adobe Lightroom and many more!

Riseup Labs has a significant number of highly qualified employees. As a result, Riseup Labs assigns a single team to each project to ensure high-quality work.

Every team includes:

• Project Manager
• Architect
• Product Designer
• UI Designer
• UX Designer
• 2D Artist
• 3D Artist
• Graphics Designer
• ML / AI Expert
• AR / VR Expert
• Software Engineer
• Q/A Engineer
• Digital Marketing Expert
• Consultant and others

We deliver the project within the committed time frame. As we follow a tight schedule in every project, we get the work done more speedily.

We offer support and maintenance plans that account for expected and unexpected software issues across various devices and systems. In addition, from beginning to end of the whole development process, we will provide you with the following support.

• Requirements Analysis and Planning
• User Experience
• Storyboarding
• Design
• Prototyping
• User Interface
• Development
• Testing and QA
• Beta testing
• Deployment
• Going Live
• Maintenance and Updates

During the app development process, you may see every stage. As a result, you may easily meet all of the essential criteria. Our core focus is client satisfaction.

Absolutely not! We want you to feel certain that you'll get the product you want. We welcome you to assess and improve our work at every level, from planning to completion. Our attitude is to collaborate with clients rather than just do duties. We are always willing to communicate and listen.

Yes, with that type of stuff, you are always welcome. Our professionals will complete your unfinished project to your specifications! That is something we will gladly assist you with. Starting with a UX Audit (if necessary), you'll improve your system architecture and add new functionality.

Absolutely. All resources are available as needed. However, the resource distribution is flexible, and it may increase or decrease depending on the timetables and budgets of the clients.

A project manager's chances of team success improve when they combine leadership, influence, and interpersonal decision-making abilities. In addition, when team members witness the project manager adopting a well-documented, proven, and transparent method, they will have more respect for that job and project.

We provide our services to global clients. We have already worked and partnered with 100+ clients from more than 20 countries, including the USA, UK, Israel, Australia, Middle-east and many more.

Yes, of course! Please contact us to discuss your project. After analyzing your requirements, we will provide you with a fixed budget. However, outsourcing programming and engineering skills might feel like a leap into the unknown, particularly for firms that have never done it before. All businesses face risks, but the most successful ones try to minimize them. We entirely understand – after all, we have to deal with the same issues in our own company. So we talk about your project in depth before presenting you with a list of options to pick from.

Although, we wouldn't call it a demo version because we're employing Agile Methodology, which forces us to produce functioning software as quickly as possible and add new features as we go. As a result, you'll be able to test and review your program fairly early on.

We provide several pricing options to our clients, allowing them to select the optimal one from Fixed-price, time-and-materials, or dedicated team models.

We operate in a short iteration mode and test the work results frequently, considering all customer preferences and the target audience's reaction. This technique enables us to supply high-quality items to our clients while meeting their deadlines. Therefore, our major emphasis is quality.

Riseup Labs provides post-development support services for every project. Our support and maintenance services include:

• Improving customer satisfaction.
• Achieving maximum app availability.
• Speeding up backlog implementation.
• Reducing operational costs.

We use Zoom, Skype, GoToMeeting, or phone calls for arranging meetings. Our customers have access to our project management platform, which allows them to track the status of their project at any time of day. Additionally, we provide clients a one-hour overlap according to their time zone to facilitate rational and successful communication. Depending on the demand, the client can communicate with the entire team or the principal resource(s) during this time.

This is included in the IP contract, and signing an NDA from both sides ensures that. The contract signed by Riseup Labs and its workers has the same commitment. In addition, we regularly inspect our procedures and train our workers. These efforts ensure that the intellectual property of our clients is always protected.

We have a standard approach for dealing with client requests for changes. Any alteration request must first be approved by them. Then, we do an impact study when the client authorizes the proposal. This allows us to provide the client with schedules and pricing estimations. 

After that, we make the modifications when the customer approves the estimates.

You are always welcome to make changes to your projects. However, if the product or the work disappoints you, we strongly recommend you express your requirements clearly to make it perfect.

Yes, certainly. We always sign a nondisclosure agreement (NDA) promising not to share any sensitive information learned during our business relationship. But, of course, we are always willing to sign an NDA if you want.

Our normal development approach includes a peer-review procedure. An application resource's code is always double-checked by another application resource. The program is only available for testing when it has been verified.

Yes, QA is another core service of Riseup Labs. We believe in 'Prevention Over Inspection' when it comes to providing Quality Assurance Services for Quality Deliverables.

Yes, our experts will analyze the concept to see whether the concept is technically possible or not. This process will confirm that the product will perform well and that there are no production barriers.

Yes, we can arrange maintenance of an existing app that needs to be perfect according to your needs.

You reached here because you have an idea; otherwise, you have fundamental business issues trying to solve. You can start instantly by sharing what you are looking for via our contact page or by calling us.

Within 24 hours, you will get a reply to your email with a proposal. Please do not forget to explore our portfolios, products, and services if you want to know more.