Last Update: Wednesday, December 18, 2024

 

At Riseup Labs, your privacy is of paramount importance to us.

Riseup Labs ("Rise Up Labs") has implemented this Privacy Policy to describe how we collect, store, and use information related to our apps, games, products, websites, and services (collectively referred to as "Services").

You acknowledge that you have read, understood, and consented to this Privacy Policy by installing, using, registering for, or otherwise accessing our Services. You also provide explicit and informed consent to collect, use, and disclose your data as described herein. If you disagree with this Privacy Policy, please do not install, use, register for, or otherwise access our Services.

Riseup Labs reserves the right to update or modify this Privacy Policy at reasonable intervals, so we encourage you to review it periodically. Continued use of our Services after changes are made will signify your acceptance of the revised Privacy Policy.

1. Introduction and General Information

At Riseup Labs, we understand the importance of privacy and are deeply committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, manage, and protect the data you share through interactions with our platforms and services.

We aim to ensure transparency in our practices and clearly explain our data processes. Our commitment is to maintain the highest data protection and security standards while delivering exceptional services to our users.

1.1 Who Are We?

Riseup Labs is an ISO 9001 & 27001 certified next-generation global IT service and technology solution provider that helps enterprises reimagine their business and navigate digital transformation.

1.2 Scope of Privacy Statement

This Privacy Statement outlines how Riseup Labs collects and processes personal data directly from you or through third parties when you interact with us. It applies when you:

 

  • Visit our websites and social media pages, or use our online services.
  • Please communicate with us via email, phone, or other channels.
  • Use our products and services, especially as an employee of a customer who provided you access to them.
  • Please participate in our events, webinars, or contests.
  • Visit our offices or access/download content like newsletters or reports.

 

Processing personal data is often necessary to provide certain products or services. For details on cookies used on our websites, please visit our Cookie Policy.

 

Please note that this statement does not apply if we process personal data as a data processor or service provider for our customers. Links to external websites or social media platforms we do not control are governed by their respective privacy policies.

 

Our services are intended for business and professional users. We do not knowingly collect or market data to individuals outside this scope. If someone believes that personal data has been shared without proper consent, they should contact us to have it removed.

1.3 Commitment to Privacy

We are dedicated to protecting your privacy and ensuring your personal information or data is handled securely and responsibly. Our privacy practices comply with global data protection regulations, including the General Data Protection Regulation (GDPR) and other applicable laws.

2. Data Collection and Use

At Riseup Labs, we prioritize transparency regarding the data we collect and how it is utilized. We gather personal and non-personal information to enhance your experience, improve our services, and meet legal and regulatory requirements. The data we collect helps us provide personalized services, develop new products, and maintain the security and functionality of our platforms. We are committed to processing your data responsibly and complying with applicable data protection laws.

2.1 What Personal Information Do We Collect?

At Riseup Labs, we collect a variety of personal information to provide and improve our services. The types of personal data we may collect include, but are not limited to:

 

  • Name: For identification and communication purposes.
  • Email Address: Used to contact you regarding our services, updates, and customer support.
  • Phone Number: For customer service, verification, and communication needs.
  • Payment Information: Necessary for processing transactions and billing-related services.
  • IP Address: Collected for security, diagnostics, and tracking the geographical origin of service usage.
  • Location Data: Used to tailor services based on your location and enhance user experience.
  • Account Login Credentials: To securely manage your access to our services.
  • Usage Data: Including interactions with our apps, websites, and services to improve user experience and functionality.

 

We collect these data to ensure we can provide a personalized, secure, and efficient service experience for our users.

2.2 Non-Personal Data

In addition to personal information, we may collect non-personal data, such as anonymized or aggregated data, that cannot identify you directly. This data is used to improve our services and understand trends in user behavior.

 

This includes aggregated or de-personalized data from which any personally identifiable information has been removed.

 

Riseup Labs may collect non-personal data using tools or third-party analytics software to improve our services. This data can include information such as device properties (IP address, MAC address, device ID), software platform, geographical data (e.g., zip code, area code), game progress, and other usage data.

 

We may share this non-personal data with partners and contractors to analyze usage, serve ads, and further develop our services and products. Our analytics partners may sometimes combine this data with information collected from other services under their own privacy policies.

2.3 What are the Sources From which We Get Your Personal Information?

We collect personal data from various sources to provide and improve our services:

 

Direct Interactions:

You provide information directly when you fill out forms, participate in surveys, register for events, or communicate with us through emails, phone calls, or support requests.

 

Automated Technologies:

As you interact with our websites, apps, or services, we may automatically store/collect technical data such as IP addresses, usage patterns, and device information through cookies, tracking technologies, and analytics tools.

 

Third Parties:

We may receive data from third parties, such as business partners, analytics providers, social media platforms, or public databases, to better understand your needs and enhance our services.

 

This data allows us to offer a more personalized and optimized experience.

2.4 How Do We Use Personal Data?

We use your data to provide and enhance our services, ensuring a better experience for you. Specifically, we use your data to:

 

Provide and Improve Our Services:

Personal data helps us deliver the services you request and allows us to continuously enhance our offerings to better meet your needs.

 

Respond to Your Inquiries or Support Requests:

 

Your data enables us to address your questions and provide support, ensuring a swift and accurate response to your concerns.

 

Process Payments and Complete Transactions:

We use your payment information to process transactions and manage billing, ensuring secure and efficient financial operations.

 

Customize Your Experience on Our Website:

By understanding your preferences and behavior, we can better tailor our website's content and functionality to suit your needs.

 

Send You Important Updates or Marketing Communications:

With your consent, we may use your data to send you updates regarding our services, promotional offers, or other marketing communications that may be of interest to you.

2.5 Purpose of Processing

At Riseup Labs, we process your data for several legitimate business purposes, including:

 

Service Delivery and Performance:

 

To provide, maintain, and improve our services, ensuring they meet your needs and expectations.

 

Legal Compliance:

 

To comply with legal obligations and regulations, including responding to legal requests and enforcing our terms and conditions.

 

Customer Support:

 

We are here to assist you with any inquiries, issues, or support needs for our products and services.

 

Marketing and Communication:

 

We are here to inform you about our latest products, services, updates, and promotions that may interest you.

 

We ensure that your personal data is processed in a manner that respects your privacy and complies with applicable data protection laws.

 

2.6 Legal Basis for Processing

At Riseup Labs, we process your data in accordance with applicable legal grounds, which include:

 

Consent:

When you have explicitly provided your consent, we process your data for the purposes you have agreed to, such as receiving marketing communications or participating in events.

 

Contractual Necessity:

We process your data when necessary to fulfill the contract terms, such as providing the products, services, and offers you have requested.

 

Legitimate Interests:

We may process your data based on our legitimate interests, which include improving our services, ensuring security, enhancing user experiences, and maintaining compliance with internal policies. We guarantee that our interests do not override your fundamental rights.

 

Legal Obligations:

In cases where processing is required by law, such as for regulatory compliance, we will process your personal data in accordance with those obligations.

 

This ensures that your data is handled responsibly and lawfully, in line with the purposes specified.

3. Data Management and Security

We take the protection of your personal data seriously. We implement robust security measures and data management practices to ensure your information's confidentiality, integrity, and availability.

3.1 How Does Riseup Labs Protect Your Data?

We take the protection of your personal data very seriously. We employ a combination of industry-standard security measures to ensure that your data is protected from unauthorized access, disclosure, alteration, or destruction. These measures include:

 

Encryption:

We use encryption protocols to protect personal data in transit and at rest, ensuring sensitive information is secure during transmission and storage.

 

Access Control:

We implement strict access control policies and terms to ensure only authorized personnel can access your data. This includes role-based access and multi-factor authentication for sensitive systems.

 

Regular Audits and Monitoring:

Our systems are continuously monitored and regularly audited to detect and respond to potential security vulnerabilities and incidents. Any suspicious activity is investigated promptly.

 

Data Minimization:

We limit the amount of personal data we collect and ensure that we retain it only for as long as necessary to fulfill the purposes for which it was collected.

 

Secure Development Practices:

Our development team follows secure coding standards and best practices to minimize vulnerabilities in our software and services.

 

Employee Training:

All Riseup Labs employees undergo regular data protection and security training to stay up to date on the latest best practices and regulatory requirements.

 

3.2 Safeguards

We implement a variety of security safeguards to ensure the protection of your personal data. These measures include:

 

Technical Safeguards:

We utilize advanced technologies such as SSL (Secure Socket Layer) encryption to secure data transmissions and protect your information from unauthorized access.

 

Physical Security:

We employ strict physical security protocols, such as restricted access to our facilities, to protect data storage locations from unauthorized individuals.

 

Organizational Measures:

Our team is regularly trained on data protection practices, and we have clear policies in place to ensure compliance with security and privacy standards. These organizational protocols help safeguard your data against potential breaches and misuse.

 

3.3 Data Retention and Correctness

We ensure that the personal data we hold is accurate and up-to-date. You can contact us to correct or update your personal information at any time.

3.4 Information Retention

Personal data is retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

3.5 Verification of Data

We verify personal data through secure processes and may request additional information from you to confirm the accuracy of the data provided.

3.6 Information Security

We utilize industry-standard security practices to protect data during transmission and storage, and we conduct regular audits to ensure compliance with best practices.

3.7 Existence of Automated Profiling and Decision-Making

At Riseup Labs, we prioritize transparency and fairness in how we handle your personal data. Without human intervention, we do not engage in automated profiling or decision-making processes that could have legal or significant effects on you. Any automated tools or systems we use are designed to improve the functionality and experience of our services. They are not intended to make decisions about individuals.

 

Suppose automated profiling or decision-making is implemented. In that case, in the future, it will be done in strict compliance with applicable laws and regulations, including providing you with appropriate notice, options, and safeguards to ensure your rights are protected.

4. User Rights and Choices

Riseup Labs is committed to ensuring that users have control over their data. This section outlines your rights and your choices regarding your personal information.

4.1 Data Subject Rights

You have the following rights concerning your personal data:

4.1.1 Right to Access

You may request access to the personal data we hold about you.

 

4.1.2 Right to Rectification

You have the right to correct any inaccuracies in your personal data.

 

4.1.3 Right to Deletion (Right to be Forgotten)

You can request the deletion of your personal data under certain conditions.

4.1.4 Right to Restriction of Processing

You can ask us to limit how we use your data in certain circumstances.

4.1.5 Right to Data Portability

You have the right to receive your personal data in a commonly used format and transfer it to another provider.

4.1.6 Right to Object

You can object to processing your data in specific situations, such as for direct marketing purposes.

4.1.7 Data Deletion Requests

For data deletion requests, please email us at contact@riseuplabs.com or follow the instructions on our website. You can also request data deletion via Contact Form and other applicable media.

4.2 Your Choices and Rights

You have the right to manage your communication preferences and data-sharing choices through your account settings or by contacting us directly.

4.3 Right to Withdraw Consent

You can withdraw your consent to marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us.

5. Data Sharing and Third Parties

Riseup Labs values the trust you place in us by sharing your personal data. We maintain strict protocols to ensure that your information is only shared when necessary and in a secure manner. Below are the key principles that guide our data-sharing practices:

 

5.1 Disclosure and Transfer of Personal Data

We may share your personal data with third-party service providers for operational purposes, such as payment processing, customer support, or marketing.

5.2 Third-Party Terms and Conditions

We encourage you to review the privacy policies of third-party providers, as their terms and practices are beyond our control.

5.3 Third-Party Requests

We only disclose personal data to third parties where necessary for service provision or legal compliance.

5.4 Privacy Practices of Third Parties

We are not responsible for the privacy practices of third-party websites or services linked to our platforms.

6. Marketing Data

Riseup Labs may collect and use personal data for marketing purposes to inform you about our products, services, and upcoming offers. This section outlines how we handle marketing-related data:

 

6.1 Sending You Marketing Information

With your consent, we may send you marketing communications about our products, services, and promotions.

6.2 Do We Send Targeted Emails?

Yes, we may send you targeted emails based on your preferences and interactions with our services.

6.3 Do We Send Push Notifications?

We may send push notifications to keep you informed, subject to your consent.

6.4 Do We Maintain Customer Relationship Management (CRM) Databases?

Yes, we maintain CRM databases to enhance our relationship with you and manage communication.

6.5 Do We Combine and Analyze Personal Data?

We may combine data from different sources and analyze it for business intelligence and marketing purposes.

6.6 What are the Sources of Marketing Data?

We collect marketing data from a variety of sources to improve our services and provide you with relevant content. These sources include:

 

User Interactions:

Data is collected when you engage with our services, such as browsing our website, downloading content, signing up for newsletters, or participating in surveys and promotions.

 

Third-Party Data Providers:

Information provided by trusted third-party partners may help us tailor our marketing efforts more effectively to your preferences.

 

Social Media Platforms:

Data obtained from interactions with our official social media profiles, including likes, shares, comments, or other forms of engagement.

 

6.7 How Do We Use Personal Data for Marketing Purposes?

Riseup Labs uses personal data for marketing purposes to provide relevant information about our products, services, and events. This includes sending personalized communications such as promotional emails, newsletters, and notifications about updates or special offers. We may also use your data to tailor content and advertisements based on your interests and interactions with our services.

 

Your personal data may be analyzed to understand your preferences and improve our marketing strategies. We use tools like customer relationship management (CRM) systems to manage and track marketing activities effectively. Rest assured, you have the option to opt out of receiving marketing communications at any time by following the instructions in our messages or contacting us directly.

7. Cookie Policy

We use cookies, web beacons, and similar technologies to enhance your experience, analyze site performance, and personalize content. These include essential, performance, and advertising cookies. Third-party cookies are also used for analytics and advertising. Our services may link to third-party websites not covered by this Privacy Policy. You can manage your cookie preferences through your browser settings or our cookie management tool. For more detailed information, please visit our Cookies Policy page.

8. Children's Privacy

This section outlines our policies regarding the collection and handling of information related to children, aiming to safeguard their privacy in accordance with applicable laws and regulations.

8.1 Children's Information

We are committed to protecting the privacy of children. We do not knowingly collect or process personal data from individuals under the age of 16 without obtaining explicit parental consent. Suppose we become aware that we have collected personal data from a child under 16 without proper consent. In that case, we will take steps to delete such data from our records. If you believe that we may have collected personal data from a child under 16, please contact us so we can address the issue promptly.

9. Dispute Resolution and Legal Compliance

This section outlines our approach to handling disputes and ensuring legal compliance. We aim to address any concerns you may have efficiently and in accordance with applicable laws.

9.1 Dispute Resolution or Filing a Complaint

If you have any concerns or disputes regarding our handling of your personal data, please contact us at contact@riseuplabs.com. We will work to resolve the issue promptly.

9.2 Governing Law

This Privacy Policy is governed by the laws of Bangladesh, and any disputes will be resolved under these laws.

9.3 International Transfer, Processing, and Storage of Personal Data

We may transfer and store your personal data internationally, ensuring compliance with relevant data protection regulations.

10. Privacy Regulations and Compliance

Riseup Labs is committed to complying with various global privacy regulations to ensure that your personal data is handled with the utmost care and in accordance with applicable laws. This section outlines how we adhere to the top privacy regulations:

10.1 General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) is a comprehensive data protection law in the European Union that provides individuals with greater control over their personal data. Riseup Labs complies with GDPR by ensuring:

 

Data Collection and Use:

We collect and process personal data only for specified, legitimate purposes and ensure that the data is accurate and up-to-date.

 

Rights of Individuals:

We respect your rights under GDPR, including the right to access, rectify, erase, restrict processing, and object to the processing of your personal data.

 

Data Security:

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, and destruction.

10.2 California Consumer Privacy Act (CCPA)

The California Consumer Privacy Act (CCPA) provides California residents with the right to know what personal data is being collected about them, to access that data, and to request deletion. Riseup Labs ensures compliance with CCPA by:

 

Transparency:

We provide clear and accessible information about the personal data we collect, its purposes, and the categories of third parties with whom we share it.

 

Consumer Rights:

We facilitate the exercise of your rights under CCPA, including the right to access, delete, and opt-out of the sale of your personal data.

 

Non-Discrimination:

We do not discriminate against consumers for exercising their rights under CCPA.

 

11. Contact Information

At Riseup Labs, we value transparency and are committed to addressing any questions or concerns you may have regarding your privacy and our data practices. Should you need to reach out to us for any reason related to this Privacy Policy, or if you have inquiries about your personal data, please use the following contact methods:

11.1 Contact via Email

For privacy-related inquiries or concerns, you can contact us at contact@riseuplabs.com.

11.2 Contact through Website

For online inquiries or to get in touch with us through our website, please visit our contact page.

11.3 Contact via Phone

If you prefer to speak with us directly, you can reach us by phone at +880 1759 747387.

11.4 Postal Mail

For formal written correspondence, please send your mail to: Floor-14, Tropical Alauddin Tower, Plot No-32/C, Road-2, Sector-3, Uttara, Dhaka-1230

11.5 Data Protection Authority

Suppose you are not satisfied with our response or believe that we do not comply with data protection laws. You can lodge a complaint with the relevant data protection authority in that case. You can find more information about this process on their official website.