Boost CX with AI Automation

Upgrade customer support with AI CX solutions to boost CSAT and reduce handle time.

AI CX

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"Riseup Labs Redefines Outsourcing with Agile, Remote-First Teams That Scale Faster"

"Riseup Labs expands globally to deliver AI-driven solutions that help businesses of all sizes accelerate AI adoption."

"Riseup Labs Unveils Groundbreaking Technology Solutions That Outlast Trends, Delivering Real Impact."

"Riseup Labs Reveals Future-Ready Technology Solutions Built to Outlast Trends and Drive Sustainable Growth"

"Riseup Labs delivers reliable, long-term tech solutions globally, focusing on execution, innovation, and client success."

Trusted by Global Brands and Innovators in 30+ Countries.

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Reduction in Manual Workloads

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Faster Time-to-Decision Across Functions

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ROI Improvement in Automation-Driven Processes

From AI Vision to Real Business Value.

We help enterprises turn AI strategy into measurable results - reducing manual workloads, accelerating decision-making, and driving scalable transformation with secure, intelligent systems.

End-to-end AI CX Services

Scale support without headcount using AI wrap-up, QA, and insights that drive action.

VoC Analytics & Insight Reporting

Turn chats, calls, and reviews into clear themes and actions that lift CSAT and cut churn.

Auto-Summaries & Agent Wrap-Up

Auto-create notes, tags, and follow-ups to reduce wrap-up time and boost agent capacity.

QA & Compliance Monitoring

Automatically score interactions, catch compliance risks early, and coach teams to improve fast.

Knowledge Base Optimization

Transform messy content into searchable answers that increase deflection and speed resolution.

Intent Taxonomy & Ticket Categorization

Standardize intents and auto-categorize tickets to improve routing, reporting, and FCR.

Chatbot Content & Conversation Design

Design high-converting flows with strong fallbacks and smooth handoff to reduce tickets.
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Looking to Build, Modernize, or Scale?

Share your challenges or objectives, and we’ll help you identify the right approach to move forward clearly, efficiently, and within budget.

Why Should You Choose Riseup Labs?

We bring global experience, certified processes, and a governance-first mindset to every engagement.

Balanced Between Strategy and Delivery

We combine advisory insight with hands-on execution, ensuring solutions are both well-designed and well-built.

Focused on Practical AI and Automation

We apply AI and automation where they create measurable impact, not where they add unnecessary complexity.

Built for Long-Term Performance

We design systems to evolve over time, supported by strong engineering and ongoing services.

Experienced Across Industries and Regions

With 700+ projects, 300+ clients, and delivery across 30+ countries, we bring perspective that helps reduce risk.

Data & Analytics-Driven Decision Making

From CX to BPO, we build systems that capture and use data to enable faster, smarter business decisions.

Outcome-Oriented Engagements

We focus on real business outcomes, cost reduction, speed improvement, user experience, not just task completion.

Where Every Industry Finds Its Next Advantage

Empowering every sector to innovate, optimize, and grow sustainably.

Words That Define Our Impact

Discover how our clients’ experiences highlight the results, relationships, and transformative impact we bring.

Honored with Prestigious Industry Awards

Have Questions?

Talk to an Expert

Connect with Riseup Labs' experts to get clarity and answers before you start.

We follow ISO 27001, GDPR, and regional data protection standards – implementing end-to-end encryption and secure cloud environments for every project.

Absolutely. We integrate seamlessly with your on-prem, hybrid, or cloud environments – including AWS, Azure, and GCP.

Once your scope is confirmed, our team can start within a week – ensuring quick, efficient onboarding.

We offer continuous monitoring, optimization, and maintenance to ensure lasting performance and reliability.

You can choose between dedicated teams, project-based delivery, or hybrid models depending on your needs.

Yes. We start with assessments, discovery workshops, and roadmap development to help you align people, processes, data, and technology.

Yes. Whether you need a quick MVP or a multi-department enterprise transformation, we scale our approach to your goals and infrastructure.

We work across leading AI, automation, and integration platforms-including n8n, Make, Zapier, OpenAI, Azure AI, AWS, GCP, and enterprise-grade ML frameworks-delivering solutions tailored to your workflows and infrastructure.

Share your thoughts with Riseup Labs experts and get all your questions answered before you get started.

Contact Us Now
Welcome! My team and I personally ensure every project gets world-class attention, backed by experience you can trust.
CEO Photo
Welcome! My team and I personally ensure every project gets world-class attention, backed by experience you can trust.
Ershadul Hoque
CEO, Riseup Labs
Contact Us Now

Start a conversation with our team to solve complex challenges and move forward with confidence.

Welcome! My team and I personally ensure every project gets world-class attention, backed by experience you can trust.
CEO Photo
Welcome! My team and I personally ensure every project gets world-class attention, backed by experience you can trust.
Ershadul Hoque
CEO, Riseup Labs









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    Our Team

    Ershadul Hoque, CEO and Founder of Riseup Labs
    Ershadul Hoque

    Founder & CEO

    Md. Rafiquzzaman, Director of Product & Technology at Riseup Labs
    Md. Rafiquzzaman

    Director, Product & Technology

    Ariful Islam Shakil, Director of Business Development at Riseup Labs
    Ariful Islam Shakil

    Director, Business Development

    Enamul Hoque Ratul, Head of Operations, Growth & Strategy at Riseup Labs
    Enamul Hoque Ratul

    Head of Operations

    Hamim Zakaria, Head of Business Development, Global Market at Riseup Labs
    Hamim Zakaria

    Head of Business Development

    USA

    353 Lexington Avenue, 4th Floor PMB255, New York, NY 10016, USA

    London Tower
    UK

    Unit 2595, 275 New North Road, London, N1 7AA, UK

    Burj Khalifa UAE
    UAE

    9095, The Bridge, Level 2, Dubai Sports City. Dubai, 39226, UAE

    Bangladesh

    Floor-14, Tropical Alauddin Tower, Plot No-32/C, Road-2, Sector-3, Uttara, Dhaka-1230

    TO TOP
    Md. Moshiur Rahman, General Manager, Business Development at Riseup Labs

    Md. Moshiur Rahman

    General Manager, Business Development

    Md. Moshiur Rahman is the General Manager of Business Development at Riseup Labs, with over 13 years of experience across sales, marketing, operations, and strategic growth. Over his 8+ years at the company, he has advanced through key leadership roles including Assistant Manager of Training, Management Officer, and Operations Manager (Sales & Marketing). In his current role, Moshiur drives business expansion, client acquisition, and long-term partnerships while aligning technology-driven solutions with evolving market demands.

    Md. Rezwanul Haque, Head of Operations, Admin & Compliance at Riseup Labs

    Md. Rezwanul Haque

    Head of Operations, Admin & Compliance

    Md. Rezwanul Haque is the Head of Operations, Admin & Compliance at Riseup Labs, where he oversees administration, finance, budgeting, process improvement, and regulatory compliance. With strong expertise in operations management and strategic planning, he ensures financial discipline and legal compliance while streamlining processes for sustainable growth. Rezwanul also leads recruitment, onboarding, and performance management, and guides compliance frameworks including VAT, taxation, and internal controls.

    Maria Santos, VP of Sales, Global Market (Philippines) of Riseup Labs

    Maria Santos

    VP of Sales, Global Market (Philippines)

    Maria Santos is the Vice President of Global Sales at Riseup Labs, representing the company from the Philippines to international clients. With expertise in BPO, ITO, and KPO, she helps organizations scale operations, optimize processes, and achieve measurable results. Her career spans outsourcing, technology solutions, and knowledge services, covering the full client lifecycle from acquisition to long-term partnerships. Before outsourcing, Maria worked as a scientist and product developer, sharpening her analytical and problem-solving skills.

    Christophe M. David, VP, Business Development (Europe) of Riseup Labs

    Christophe M. David

    VP, Business Development (Europe)

    Christophe M. David is the Vice President of Business Development for Europe at Riseup Labs, where he drives commercial strategies and client relationships across the region. With a diverse career in executive roles, he combines strategic vision, business effectiveness, and human sensitivity. In the early 2000s, he discovered Bangladesh and was inspired by the humanity, commitment, and resilience of its people. This experience led him to engage in meaningful projects supporting economic and industrial development.

    Michael Longwell, VP, Business Development (US) of Riseup Labs

    Michael Longwell

    VP, Business Development (US)

    Michael S. Longwell is the Vice President of Sales, North America at Riseup Labs, with more than 20 years of experience in consultative contact center BPO solutions. He helps organizations enhance customer experience and lifetime value through front-office, back-office, and KPO services. Before joining Riseup Labs, Michael was Sales Director for North America at SuccessKPI, a SaaS analytics platform using AI to transform contact center performance.

    Hamim Zakaria, Head of Business Development, Global Market at Riseup Labs

    Hamim Zakaria

    Head of Business Development, Global Market

    Hamim Zakaria is the Head of Business Development at Riseup Labs, bringing 17 years of experience across software, game development, staffing solutions, and the BPO industry. Joining the company as a Business Development Manager, he played a pivotal role in shaping its transition into global B2B services and steadily rose to his current leadership role.

    Enamul Hoque Ratul, Head of Operations, Growth & Strategy at Riseup Labs

    Enamul Hoque Ratul

    Head of Operations, Growth & Strategy

    Enamul Hoque is the Head of Operations, Growth & Strategy at Riseup Labs, where he drives operational excellence, business expansion, and long-term growth initiatives. With over nine years at the company, he has advanced through roles including Operations Manager and Product Manager, building expertise in streamlining processes and aligning strategies with organizational goals.

    Ariful Islam Shakil, Director of Business Development at Riseup Labs

    Ariful Islam Shakil

    Director, Business Development

    Ariful Islam Shakil is the Director of Business Development at Riseup Labs, with 15 years of extensive experience in strengthening local market presence and driving sustainable growth in Bangladesh’s technology sector. He specializes in building strategic partnerships, expanding client networks, and delivering innovative digital solutions tailored to client needs.

    Md. Rafiquzzaman, Director of Product & Technology at Riseup Labs

    Md. Rafiquzzaman

    Director, Product & Technology

    Md. Rafiquzzaman is the Director of Product & Technology at Riseup Labs, with more than 15 years of experience driving innovation in digital solutions. A graduate in Computer Science and Engineering from Shahjalal University of Science & Technology, he is skilled in app, game, and web development, product analysis, and project management.

    Ershadul Hoque, CEO of Riseup Labs

    Ershadul Hoque

    Founder & CEO

    Ershadul Hoque is the Founder & CEO of Riseup Labs, a tech entrepreneur, innovator, and builder with nearly two decades of experience leading digital transformation projects worldwide. He has played a pivotal role in designing and delivering intelligent solutions across software, games, immersive technologies, BPO services, and AI-powered platforms.

    Contact Us Now
    Welcome! My team and I personally ensure every project gets world-class attention, backed by experience you can trust.
    CEO Photo
    Welcome! My team and I personally ensure every project gets world-class attention, backed by experience you can trust.
    Ershadul Hoque
    CEO, Riseup Labs
    Contact Us Now

    Start a conversation with our team to solve complex challenges and move forward with confidence.

    Welcome! My team and I personally ensure every project gets world-class attention, backed by experience you can trust.
    CEO Photo
    Welcome! My team and I personally ensure every project gets world-class attention, backed by experience you can trust.
    Ershadul Hoque
    CEO, Riseup Labs









      By proceeding, you agree to our Privacy Policy

      Thank you for filling out our contact form.
      A Riseup Labs representative will contact you shortly.

      You can also schedule a meeting with Riseup Labs team: