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Commplify — AI-Native Omnichannel CX Platform
An AI-native, omnichannel Customer Experience platform that unifies voice, chat, SMS, email, and WhatsApp into one system.
Discover how Riseup Labs designed Commplify.ai to move from human-bound operations to AI-driven conversations with real cost and conversion gains.
Enterprises in insurance, government services, retail, and recruitment used Commplify to automate routine work – one deployment handled ~70% of inbound calls – cut wait times and errors, and raised satisfaction.
Results: 8x increase in conversion rates, 60 to 66% reduction in per-unit costs, and 70% faster service delivery, with compliance and quality maintained and staff reallocated to higher-value work.
Four organizations across different industries faced the same operational reality: high call volumes, manual processes, high cost, and inconsistent outcomes.
Teams were drowning in demand – calls piling up in queues, candidates waiting for responses, orders slipping through manual checks, and agents stretched beyond realistic limits. Every handoff added friction. Every delay increased cost. Across all four deployments, the problems clustered into a few themes:
Despite heavy investment in agents and training, our conversion rates remained low and costs kept rising. Accent barriers and agent fatigue made the model difficult to scale profitably.
Commplify was deployed as the first line of conversation (inbound/outbound) with domain knowledge ingestion, configurable voice + scripts, parallel call handling, system integrations, handoff/escalation to humans, and analytics-driven optimization.
Core capabilities used across deployments:
By introducing Commplify as the first point of contact, we reduced wait times, automated routine calls, and improved service delivery without adding staff.
| Metric | Before | After | Improvement |
|---|---|---|---|
| Daily calls per agent | Up to 800 calls/day | 10,000+ calls/day | ~1150% increase |
| Outbound call concurrency | 1 per agent | 10–20 concurrent calls | 10–20× increase |
| Connection rate | ~12% | ~25% | ~108% increase |
| Warm-lead conversion (RTC) | 2% | 16% | 700% increase (8×) |
| Average handle time | ≈ 6 minutes | ≈ 3 minutes | 50% reduction |
| Metric | Before | After | Improvement |
|---|---|---|---|
| Call answer time | Often >60 seconds | 90% within 10 seconds | ~83% faster response |
| First-call resolution (FCR) | ≈ 70% | ≈ 94% | ~34% increase |
| Average handle time (AHT) | 7 minutes | 4 minutes | ~43% reduction |
| Call abandonment rate | ≈ 10% | < 3% | ~70% reduction |
| Deflection rate (AI-handled calls) | 0% | ~70% | New capability |
| Operational cost | Baseline | Reduced | 35% reduction |
| Customer satisfaction (CSAT) | 74% | 82% | ~11% increase |
| Metric | Before | After | Improvement |
|---|---|---|---|
| Order accuracy | ~92% | 99.5% | ~8% increase |
| Staff time on phone orders | ~15 hours/week | ~2 hours/week | ~87% reduction |
| After-hours orders captured | 0% | ~15% | New revenue channel |
| Missed calls / lost orders | Frequent missed calls | Eliminated | 100% reduction |
| Labour cost | Baseline | Reduced | 30% reduction |
| Customer satisfaction | Moderate | High | Significant improvement |
| Metric | Before | After | Improvement |
|---|---|---|---|
| Average time-to-hire | ≈ 40 days | 12 days | 70% reduction |
| Recruiter time spent on scheduling | ~35% | < 5% | ~86% reduction |
| Candidate shortlisting speed | Manual (hours/days) | 3× faster | 200% increase |
| Quality-of-hire | Variable | Improved | ~30% increase |
| Candidate engagement / response rate | Moderate | Higher | Noticeable improvement |
| Cost per hire | Baseline | Reduced | 30% reduction |
Commplify helped us shorten time-to-hire and reduce administrative workload, allowing recruiters to focus on higher-quality candidate interactions.
Planned enhancements across deployments include: predictive lead scoring, multilingual voices, emotion/sentiment detection, real-time translation, predictive analytics for demand/call spikes, loyalty program suggestions, deeper skills/behavioral interview modules, background-check integrations, and retention prediction analytics.
Commplify can cut support load by up to 90%. Book a personalized Commplify demo today.
Start a conversation with our team to solve complex challenges and move forward with confidence.
