Transforming WorkTok: Enhancing Iraq’s Service App | Case Study

At a Glance

Introduction

WorkTok aimed to enhance its apps into robust, secure, and scalable platforms to expand its user base of both service providers and seekers.

WorkTok is redefining the service industry in Iraq. The app offers a unique solution that is helping boost youth employment by opening opportunities to provide different services. Through a direct, transparent medium offering market-competitive rates, the app connects service providers to customers instantly.  

WorkTok presented significant potential for scaling and improvement. We took up the challenge of transforming the app into a robust platform for our client. This included refactoring the codebase and turning WorkTok into a high-functioning app with highly secure payment options. With multiple payment gateways and stronger authentication systems, the app is already making strides in gaining users’ trust. This simple yet powerful solution has the potential to revitalize the service industry.

Challenge

The app required careful codebase restructuring with proper staging and production environments to address load limitations and security issues, support feature development, and enhance the user experience.

This required thorough code refactoring along with meticulous QA and testing. Below is a breakdown of the challenges.

• The app handles sensitive information like user credentials, legal information, payment details, addresses, locations, etc., of both the customers and the providers. This would involve employing a stronger user authentication system to prevent unauthorized access. 
• The platform required scalability to accommodate its growing user base. This would require simulating high loads and stress testing the system, followed by improvements.
• The absence of a secure payment option meant building a secure payment processing system and integrating different payment gateways.
• Real-time location tracking had to be improved for a robust service offering.
• Addressing load issues was also important for improving instant communication features as well as audiovisual messaging.
• Usability issues and bugs had to be fixed for the job posting and bidding processes.

Solution

Through comprehensive QA testing followed by code refactoring, RUL helped transform WorkTok into a robust tool for the service market.

This involved deploying a solution plan comprising stage-by-stage QA testing, development, and designing. A comprehensive solution was achieved through:

• Code refactoring process addressed potential scaling limitations, leading to a cleaner, more efficient, and more maintainable codebase.
• Designing and developing a user-friendly and intuitive UI for both the customer and service provider sides, enhancing the user experience.
• Introducing a secure payment processing user flow using Stripe and Zain Cash, enabling in-app transactions.
• Restructuring the system and implementing load-balancing techniques to mitigate server load issues and ensure system stability.
• Testing and improving geolocation features through geofencing and integration with mapping services, as well as enhancing accuracy using GPS simulators.
• Maintaining detailed documentation for clarifying the system’s logic, functions, and architecture for future development and maintenance.

Outcome

With new scalability features, the app anticipates significant user growth, becoming a one-stop solution for the service market.

The new iteration of the platform is already bringing remarkable results. The app is experiencing higher in-app transactions, suggesting greater trust among its users.  

Through its new scalability features, the app expects significant growth in its user base, turning it into a one-stop service solution for home maintenance, office maintenance, electricians, and other services.

WorkTok for Customer

WorkTok for Service Providers

This page was last edited on 25 June 2024, at 12:40 pm