Overview

At Riseup Labs, we believe that exceptional technology deserves exceptional support. That’s why we are thrilled to announce that SoniqCX joins forces with Riseup Labs to shape the future of global customer support. 

From SaaS startups scaling global onboarding to eCommerce brands preparing for peak demand to healthtech companies requiring HIPAA-compliant support with empathy, our alliance puts flexibility, performance, and customer trust at the center of every interaction.

About SoniqCX

SoniqCX is a U.S.-based contact center and customer experience advisory firm dedicated to helping brands transform support into a true growth driver. 

With a deep focus on quality, trust, and execution, the company is known for building high-trust, revenue-focused support teams that strengthen customer relationships, increase lifetime value, and align every interaction with the brand’s voice. From scaling multilingual coverage to delivering revenue-generating CX strategies, SoniqCX helps organizations to meet modern customer expectations with confidence.

Breaking the Old CX Trade-Off

For decades, CX leaders have faced a painful dilemma:

  • Pay premium rates for fully onshore teams, or
  • Cut costs with offshore support while sacrificing quality

This trade-off has slowed innovation, left customers frustrated, and forced brands to settle for less. Our partnership is about breaking this cycle. 

We’re delivering both top-tier quality and cost-effectiveness, backed by global reach and local expertise.

Justin Jones, CEO of SoniqCX, explained it best:

“We’re not asking brands to pick between cost and quality anymore. We’re delivering both, with a model that adapts to their needs.”

About Riseup Labs

Riseup Labs is a globally recognized technology and BPO services company, certified with ISO 9001 & 27001 standards for quality and information security. With more than 13 years of experience, Riseup Labs has become a trusted partner to governments, enterprises, and mission-driven organizations worldwide, delivering solutions that drive both impact and scale.

Operating across 30+ countries, Riseup Labs brings proven expertise in offshore excellence while also leading innovation in software development, cloud services, DevOps, CX, and digital transformation. From powering customer support for fast-growing startups to delivering mission-critical platforms for international organizations, the company’s track record demonstrates both reliability and versatility.

What This Partnership Delivers?

This collaboration is more than just shared resources—it’s a modern CX architecture designed for impact:

  • Offshore Support Excellence – Powered by Riseup Labs ISO-certified operations and 13+ years of global delivery experience.
  • U.S.-Based CX Leadership – Through SoniqCX’s revenue-focused teams trained to embody your brand.
  • Hybrid Flexibility – A blended model that balances quality, cost, and time zone coverage.
  • Data-Driven Execution – Real-time QA, performance coaching, and actionable reporting.
  • Multichannel Support – Voice, chat, email, SMS—delivered on the customer’s channel of choice.
  • Outcome-Based Models – Engagements tied to KPIs, not just hours on a timesheet.

Ideal Use Cases: Built for Today, Ready for Tomorrow

Our flexible partnership model is designed for industries where CX is mission-critical:

  • SaaS Startups – Scale onboarding, customer retention, and product support.
  • eCommerce Brands – Deliver seamless peak-season and holiday support.
  • Global Businesses – Provide 24/7 multilingual support across geographies.
  • HealthTech Firms – HIPAA-compliant, empathy-first support with specialist training.

No matter your sector, we deliver a support model that works today and scales tomorrow.

From the Founders: A Shared Vision

Ershadul Hoque, Founder & CEO, Riseup Labs:

“At Riseup Labs, we’ve always believed that great technology deserves great support behind it. With this partnership, we’re combining our global BPO muscle with a U.S. partner that understands how to deliver on the details.”

Justin Jones, Founder & CEO, SoniqCX:

“We’ve built our reputation by obsessing over quality, trust, and execution. Now we have a partner who can match that ethos globally.”

Strategic Vision: Redefining Global CX

This partnership signals a fundamental shift in how customer support is delivered worldwide. We’re moving CX:

  • From task outsourcing → outcome ownership
  • From vendor management → strategic partnership
  • From reactive support → proactive, revenue-driving CX

The result: Unified, accountable, and brand-aligned experiences that create measurable impact where it matters most—your customers.

Looking Ahead

As customer expectations continue to rise, so must the solutions that support them. Together, Riseup Labs and SoniqCX are setting a new standard for global CX—flexible, scalable, and designed to deliver results where it matters most: at the frontline of your brand.

Stay tuned for more updates!

This page was last edited on 4 September 2025, at 5:41 pm