A full-cycle AWS to Azure cloud migration and ongoing managed maintenance engagement for a critical internal operations platform serving UNICEF’s Rome Outpost – delivered with zero service disruption and a fully automated deployment pipeline.
UNICEF’s ECARO Rome Outpost relied on an internal OPS Web Application hosted on AWS to manage day-to-day operational workflows. As part of a broader infrastructure modernization initiative, they needed a trusted technology partner to migrate the platform to Microsoft Azure, harden its security posture, introduce deployment automation, and provide ongoing technical maintenance — all without disrupting live operations. Riseup Labs took full ownership of the engagement from architecture assessment through to post-migration maintenance, delivering a stable, secure, and modernized cloud environment across a 12-month project lifecycle.
UNICEF (ECARO Rome Outpost)
International Development / Digital Operations
Cloud Migration, Maintenance & Managed Support
End-to-End Infrastructure Migration & Ongoing Maintenance
We engineered a structured transition and support plan to migrate the OPS Web Application from AWS to Microsoft Azure, ensuring uninterrupted service, automation, and long-term system stability.
The team conducted a thorough review of the existing AWS architecture — analyzing the application stack, database layers, networking, and dependencies. This formed the foundation of a risk-mitigated migration roadmap with a phased cutover strategy to protect service continuity throughout the transition.
A fully automated CI/CD pipeline was built using Azure DevOps — handling code integration, build packaging, and deployment without manual intervention. This gave the team a reliable, repeatable release process and significantly reduced deployment risk on every update cycle.
The application was containerized using Docker, enabling consistent deployments across development and production environments. This reduced configuration drift, simplified rollbacks, and made the platform considerably easier to maintain and scale going forward.
A structured monthly maintenance cycle covered system health monitoring, proactive issue resolution, bug fixing, and performance optimization. Each cycle concluded with a formal technical report delivered to UNICEF stakeholders — ensuring full visibility into platform status, actions taken, and forward recommendations.
The full infrastructure was migrated from Amazon Web Services to Microsoft Azure, including environment re-provisioning, network reconfiguration, and PostgreSQL database migration from Amazon RDS. The cutover was executed with minimal downtime, keeping the application live and accessible for UNICEF staff throughout.
A dedicated post-migration security review identified vulnerabilities and applied targeted remediation — covering access control hardening, secrets management, network security group configuration, and dependency patching. Ongoing security updates were built into the monthly maintenance cycle to keep the platform protected throughout the engagement.
We leveraged the latest high-performance technologies and robust deployment pipelines to build this complex application.
Core backend language powering the application's logic and server-side operations.
Relational database managing the application's structured operational data.
Managed cloud database service hosting PostgreSQL on the pre-migration AWS infrastructure.
Containerization platform ensuring consistent, portable deployments across all environments.
Target cloud platform hosting the migrated infrastructure and all production services.
End-to-end DevOps toolchain used to build, test, and automate application deployments.
Whether you’re on AWS, GCP, or an aging on-premise setup, we’ve done this before — for clients where downtime isn’t an option. If your infrastructure needs a migration, a modernization, or just a team that actually keeps things running, let’s talk about what that looks like for you.
Start a conversation with our team to solve complex challenges and move forward with confidence.
Ariful Islam Shakil is the Director of Business Development at Riseup Labs, with 15 years of extensive experience in strengthening local market presence and driving sustainable growth in Bangladesh’s technology sector. He specializes in building strategic partnerships, expanding client networks, and delivering innovative digital solutions tailored to client needs.
Md. Rezwanul Haque is the Head of Operations, Admin & Compliance at Riseup Labs, where he oversees administration, finance, budgeting, process improvement, and regulatory compliance. With strong expertise in operations management and strategic planning, he ensures financial discipline and legal compliance while streamlining processes for sustainable growth. Rezwanul also leads recruitment, onboarding, and performance management, and guides compliance frameworks including VAT, taxation, and internal controls.
Maria Santos is the Vice President of Global Sales at Riseup Labs, representing the company from the Philippines to international clients. With expertise in BPO, ITO, and KPO, she helps organizations scale operations, optimize processes, and achieve measurable results. Her career spans outsourcing, technology solutions, and knowledge services, covering the full client lifecycle from acquisition to long-term partnerships. Before outsourcing, Maria worked as a scientist and product developer, sharpening her analytical and problem-solving skills.
Christophe M. David is the Vice President of Business Development for Europe at Riseup Labs, where he drives commercial strategies and client relationships across the region. With a diverse career in executive roles, he combines strategic vision, business effectiveness, and human sensitivity. In the early 2000s, he discovered Bangladesh and was inspired by the humanity, commitment, and resilience of its people. This experience led him to engage in meaningful projects supporting economic and industrial development.
Michael S. Longwell is the Vice President of Sales, North America at Riseup Labs, with more than 20 years of experience in consultative contact center BPO solutions. He helps organizations enhance customer experience and lifetime value through front-office, back-office, and KPO services. Before joining Riseup Labs, Michael was Sales Director for North America at SuccessKPI, a SaaS analytics platform using AI to transform contact center performance.
Hamim Zakaria is the Head of Business Development at Riseup Labs, bringing 17 years of experience across software, game development, staffing solutions, and the BPO industry. Joining the company as a Business Development Manager, he played a pivotal role in shaping its transition into global B2B services and steadily rose to his current leadership role.
Enamul Hoque is the Head of Operations, Growth & Strategy at Riseup Labs, where he drives operational excellence, business expansion, and long-term growth initiatives. With over nine years at the company, he has advanced through roles including Operations Manager and Product Manager, building expertise in streamlining processes and aligning strategies with organizational goals.
Ariful Islam Shakil is the Director of Business Development at Riseup Labs, with 15 years of extensive experience in strengthening local market presence and driving sustainable growth in Bangladesh’s technology sector. He specializes in building strategic partnerships, expanding client networks, and delivering innovative digital solutions tailored to client needs.
Ershadul Hoque is the Founder & CEO of Riseup Labs, a tech entrepreneur, innovator, and builder with nearly two decades of experience leading digital transformation projects worldwide. He has played a pivotal role in designing and delivering intelligent solutions across software, games, immersive technologies, BPO services, and AI-powered platforms.
Md. Moshiur Rahman is the General Manager of Business Development at Riseup Labs, with over 13 years of experience across sales, marketing, operations, and strategic growth. Over his 8+ years at the company, he has advanced through key leadership roles including Assistant Manager of Training, Management Officer, and Operations Manager (Sales & Marketing). In his current role, Moshiur drives business expansion, client acquisition, and long-term partnerships while aligning technology-driven solutions with evolving market demands.
Md. Rezwanul Haque is the Head of Operations, Admin & Compliance at Riseup Labs, where he oversees administration, finance, budgeting, process improvement, and regulatory compliance. With strong expertise in operations management and strategic planning, he ensures financial discipline and legal compliance while streamlining processes for sustainable growth. Rezwanul also leads recruitment, onboarding, and performance management, and guides compliance frameworks including VAT, taxation, and internal controls.
Maria Santos is the Vice President of Global Sales at Riseup Labs, representing the company from the Philippines to international clients. With expertise in BPO, ITO, and KPO, she helps organizations scale operations, optimize processes, and achieve measurable results. Her career spans outsourcing, technology solutions, and knowledge services, covering the full client lifecycle from acquisition to long-term partnerships. Before outsourcing, Maria worked as a scientist and product developer, sharpening her analytical and problem-solving skills.
Christophe M. David is the Vice President of Business Development for Europe at Riseup Labs, where he drives commercial strategies and client relationships across the region. With a diverse career in executive roles, he combines strategic vision, business effectiveness, and human sensitivity. In the early 2000s, he discovered Bangladesh and was inspired by the humanity, commitment, and resilience of its people. This experience led him to engage in meaningful projects supporting economic and industrial development.
Michael S. Longwell is the Vice President of Sales, North America at Riseup Labs, with more than 20 years of experience in consultative contact center BPO solutions. He helps organizations enhance customer experience and lifetime value through front-office, back-office, and KPO services. Before joining Riseup Labs, Michael was Sales Director for North America at SuccessKPI, a SaaS analytics platform using AI to transform contact center performance.
Hamim Zakaria is the Head of Business Development at Riseup Labs, bringing 17 years of experience across software, game development, staffing solutions, and the BPO industry. Joining the company as a Business Development Manager, he played a pivotal role in shaping its transition into global B2B services and steadily rose to his current leadership role.
Enamul Hoque is the Head of Operations, Growth & Strategy at Riseup Labs, where he drives operational excellence, business expansion, and long-term growth initiatives. With over nine years at the company, he has advanced through roles including Operations Manager and Product Manager, building expertise in streamlining processes and aligning strategies with organizational goals.
Ariful Islam Shakil is the Director of Business Development at Riseup Labs, with 15 years of extensive experience in strengthening local market presence and driving sustainable growth in Bangladesh’s technology sector. He specializes in building strategic partnerships, expanding client networks, and delivering innovative digital solutions tailored to client needs.
Start a conversation with our team to solve complex challenges and move forward with confidence.
