NPS Desk is a web-based Net Promoter Score (NPS) calculator developed by Riseup Labs to help businesses measure customer loyalty and satisfaction. It enables organizations to create personalized projects, collect customer feedback, track NPS scores over time, and analyze loyalty trends to gain actionable insights into customer sentiment and overall performance. Its user-friendly interface and comprehensive analytics make The NPS Desk a valuable tool for companies aiming to improve their services and build stronger customer relationships.With customizable survey creation, real-time score visualization, and in-depth analytics dashboards, it empowers businesses to make informed, customer-focused decisions and strengthen long-term engagement. From seamless data collection to intuitive user interfaces, NPS Desk has exceptional features defining the net promoter score calculation tool. Dashboard & NPS Calculation User Management & Panel Access Survey Distribution & Feedback Collection Data Visualization Security & Abuse Reporting Project Management Pricing Page for Guest Users Login Prompt on Plan Selection Plan Selection for Logged-in Users Frequently asked questions about NPS Desk. We have noticed that most buyers seeking professional solutions have similar questions. We have provided a list of frequently asked questions answered by our most experienced specialists to answer their questions. It will help you to get instant answers about the project. for more information. An NPS calculator is a tool that quantifies customer loyalty and satisfaction based on the Net Promoter Score methodology. It asks customers a simple question to assess their likelihood of recommending a product or service. The collected responses are then used to calculate an NPS score, categorizing customers into promoters, passives, and detractors. NPS is crucial because it provides businesses with insights into customer sentiment. It helps identify areas for improvement, track customer loyalty trends, and make informed strategic decisions that enhance customer experiences. Calculating NPS involves subtracting the percentage of detractors from the percentage of promoters. An NPS calculator simplifies this process by automating the calculation based on customer responses. Yes, NPS can be applied to businesses of various sizes and industries. The net promoter scores are beneficial for companies that value customer feedback, aim to improve customer experiences, and want to measure customer loyalty effectively. The frequency of sending NPS surveys depends on your business goals and the nature of your customer interactions. Some companies send them quarterly, while others do it after specific touchpoints or events. Improving your NPS score involves addressing the pain points identified by detractors, enhancing customer experiences, and leveraging the feedback provided by promoters. Regularly analyzing NPS data helps prioritize improvements. NPS scores play a vital role in customer retention for companies. Satisfied customers (promoters) are likelier to remain loyal and continue engaging with your products or services, contributing to long-term business success. NPS feedback can influence business strategy by guiding decisions related to product enhancements, customer support improvements, marketing campaigns, and overall customer-centric initiatives. Riseup Labs offers the NPS Desk, a user-friendly NPS Calculator. It is designed to simplify score calculations and data analysis. You can use this net promoter score calculation tool for your business. If you want to develop an NPS Calculator, contact Riseup Labs. As a Web Development Company, they developed numerous mobile apps and have much experience. Also, they know the process of web development very profoundly based on their vast level of experience in it. Start a conversation with our team to solve complex challenges and move forward with confidence.
Project Summary
❏ Service Type : Web Development ❏ Publisher Name : Riseup Labs ❏ Release Date : July 13, 2023 ❏ Platform Type : Cross-platform ❏ Device Type : Device-independent ❏ Progress Status : Completed ❏ Product Type : Static Website ❏ Industry Category : Web System ❏ Experience you can trust : Meet The Core Team → ❏ Track Record (Portfolio) : Beyond the Limits of Visualization →
Features of NPS Desk
Users can calculate their NPS scores based on survey responses.
The dashboard shows client feedback in various formats, including response-wise views, graphs, and reports, offering a complete performance overview.
Supports secure login via standard registration or Single Sign-On (Google, Apple, Yahoo). After logging in, users access a comprehensive panel to manage surveys, view feedback, send emails, access analytics, and search responses by comments or scores.
Users can create NPS feedback forms and share them via generated links. Feedback is collected using a 1–10 scale, and each response is tracked using a unique ID, enabling personalized and segmented data capture.
NPS data is visualized with both individual and project-wise graphs. Dropdown menus enable users to share all NPS scores via a single link.
Abuse reporting allows users to flag inappropriate use of survey links (spam, nudity, copyright issues, etc.). To prevent manipulation, responses are limited to one per device per hour.
Users can create, manage, and organize multiple projects. Each project can have its own set of surveys and feedback links, helping businesses segment campaigns or target groups.
Guest users see a “Pricing” tab in the header. Clicking it opens a page displaying all available subscription plans with details, but they must log in to proceed with any selection.
When a guest clicks on any pricing plan, the system prompts them to log in. After authentication, they're redirected back to the pricing page to continue from where they left off.
Logged-in users access the same “Pricing” page without restrictions. They can view, select, and purchase any plan directly from the interface.
Technology Used
iOS
Android
ReactJs
Laravel
AWS
NPS Desk FAQs
What is an NPS Calculator, and How Does It Work?
Why is NPS Important for Businesses?
How Do I Calculate NPS Using an NPS Calculator?
Is NPS Suitable for All Types of Businesses?
How Often Should I Send NPS Surveys?
How Can I Improve My NPS Score?
What's the Role of NPS in Customer Retention?
How Can NPS Feedback Influence Business Strategy?
What Tools Can I Use for NPS Calculations?
How can I develop an NPS Calculator?
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Md. Moshiur Rahman is the General Manager of Business Development at Riseup Labs, with over 13 years of experience across sales, marketing, operations, and strategic growth. Over his 8+ years at the company, he has advanced through key leadership roles including Assistant Manager of Training, Management Officer, and Operations Manager (Sales & Marketing). In his current role, Moshiur drives business expansion, client acquisition, and long-term partnerships while aligning technology-driven solutions with evolving market demands.
Md. Rezwanul Haque is the Head of Operations, Admin & Compliance at Riseup Labs, where he oversees administration, finance, budgeting, process improvement, and regulatory compliance. With strong expertise in operations management and strategic planning, he ensures financial discipline and legal compliance while streamlining processes for sustainable growth. Rezwanul also leads recruitment, onboarding, and performance management, and guides compliance frameworks including VAT, taxation, and internal controls.
Maria Santos is the Vice President of Global Sales at Riseup Labs, representing the company from the Philippines to international clients. With expertise in BPO, ITO, and KPO, she helps organizations scale operations, optimize processes, and achieve measurable results. Her career spans outsourcing, technology solutions, and knowledge services, covering the full client lifecycle from acquisition to long-term partnerships. Before outsourcing, Maria worked as a scientist and product developer, sharpening her analytical and problem-solving skills.
Christophe M. David is the Vice President of Business Development for Europe at Riseup Labs, where he drives commercial strategies and client relationships across the region. With a diverse career in executive roles, he combines strategic vision, business effectiveness, and human sensitivity. In the early 2000s, he discovered Bangladesh and was inspired by the humanity, commitment, and resilience of its people. This experience led him to engage in meaningful projects supporting economic and industrial development.
Michael S. Longwell is the Vice President of Sales, North America at Riseup Labs, with more than 20 years of experience in consultative contact center BPO solutions. He helps organizations enhance customer experience and lifetime value through front-office, back-office, and KPO services. Before joining Riseup Labs, Michael was Sales Director for North America at SuccessKPI, a SaaS analytics platform using AI to transform contact center performance.
Hamim Zakaria is the Head of Business Development at Riseup Labs, bringing 17 years of experience across software, game development, staffing solutions, and the BPO industry. Joining the company as a Business Development Manager, he played a pivotal role in shaping its transition into global B2B services and steadily rose to his current leadership role.
Enamul Hoque is the Head of Operations, Growth & Strategy at Riseup Labs, where he drives operational excellence, business expansion, and long-term growth initiatives. With over nine years at the company, he has advanced through roles including Operations Manager and Product Manager, building expertise in streamlining processes and aligning strategies with organizational goals.
Ariful Islam Shakil is the Director of Business Development at Riseup Labs, with 15 years of extensive experience in strengthening local market presence and driving sustainable growth in Bangladesh’s technology sector. He specializes in building strategic partnerships, expanding client networks, and delivering innovative digital solutions tailored to client needs.
Md. Rafiquzzaman is the Director of Product & Technology at Riseup Labs, with more than 15 years of experience driving innovation in digital solutions. A graduate in Computer Science and Engineering from Shahjalal University of Science & Technology, he is skilled in app, game, and web development, product analysis, and project management.
Ershadul Hoque is the Founder & CEO of Riseup Labs, a tech entrepreneur, innovator, and builder with nearly two decades of experience leading digital transformation projects worldwide. He has played a pivotal role in designing and delivering intelligent solutions across software, games, immersive technologies, BPO services, and AI-powered platforms.
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