What is NPS Desk?
NPS Desk is a static website that facilitates the calculation of the Net Promoter Score (NPS). Businesses uses the NPS metric for their client's net promoter score calculation.
In this consequence, Riseup Labs developed this NPS Desk, a net promoter score calculator for those companies that want to calculate customer satisfaction. Usually, it is derived from a single-question survey. The service provider asks their customers, "How probable are you to suggest our product/service to a friend or colleague? Use a scale from 0 to 10."
This NPS Calculator streamlines the process of analyzing survey responses. It automatically calculates the NPS based on the number or percentage of respondents in three categories:
It is determined by subtracting the detractors' percentage from the promoters'.
The Net Promoter Calculator provides valuable insights into customer sentiment, helps benchmark performance, and guides organizations in making data-driven decisions to enhance customer experience and loyalty.