NPS Desk

NPS Desk is an NPS (Net Promoter Score) Calculator that measures customer loyalty and satisfaction. It is an AEP Product of Riseup Labs. They developed this website to calculate the NPS score for business companies or organizations. The net promoter calculator provides valuable insights into customer sentiment, helps benchmark performance, and guides organizations in making data-driven decisions to enhance customer experience and loyalty.

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Summary of NPS Desk

❏ Publisher Name:Riseup Labs
❏ Developer Name:Riseup Labs
❏ Platform Type:Cross-platform
❏ Client Name::Riseup Labs
❏ Release Date:July 13, 2023
❏ Product Working Type
❏ Device Type
❏ Product Type
:Static Website
❏ Category
:Web System
❏ Initial Development Period 
:March 1, 2023 - July 13, 2023
❏ Service Type
:Web Development
❏ Service Provider Company:Riseup Labs
❏ Web Development Experience:13 years +
❏ Total Launched Websites:100+
❏ Websites Total Visitor:20000000+ (20 million+)
❏ Experience you can trust:Meet The Core Team →
❏ Track Record (Portfolio):Beyond the Limits of Visualization →

What is NPS Desk?

NPS Desk is a static website that facilitates the calculation of the Net Promoter Score (NPS). Businesses uses the NPS metric for their client's net promoter score calculation.

In this consequence, Riseup Labs developed this NPS Desk, a net promoter score calculator for those companies that want to calculate customer satisfaction. Usually, it is derived from a single-question survey. The service provider asks their customers, "How probable are you to suggest our product/service to a friend or colleague? Use a scale from 0 to 10."

This NPS Calculator streamlines the process of analyzing survey responses. It automatically calculates the NPS based on the number or percentage of respondents in three categories:

  • Promoters
  • Passives
  • Detractors


It is determined by subtracting the detractors' percentage from the promoters'.

The Net Promoter Calculator provides valuable insights into customer sentiment, helps benchmark performance, and guides organizations in making data-driven decisions to enhance customer experience and loyalty.

Benefits of NPS Desk

Customer loyalty and satisfaction are vital aspects of the success of any business. Businesses often use the Net Promoter Score (NPS) methodology to indicate these crucial metrics. As the significance of NPS continues to grow, organizations are embracing NPS Calculator Software. Here are some of the benefits and opportunities of the NPS Desk that will be beneficial to your organization:

Integration with CRM and CX Platforms

NPS Desk calculator integrates with Customer Relationship Management (CRM) systems and Customer Experience (CX) platforms. So that the businesses can connect NPS data with other customer-related data.

The NPS Desk ensures a consistent approach to NPS surveys, maintaining the same question and scoring system across all interactions. This consistency enables accurate trend analysis over time.

The NPS Desk allows businesses to benchmark their NPS against industry standards or competitors. This helps identify strengths and weaknesses in comparison to others in the market.

NPS Desk, the net promoter score calculator, automates collecting responses, calculating scores, and generating reports. It saves time and effort for businesses, making it easier to implement NPS surveys regularly.

The NPS Desk can automatically classify respondents into promoters, passives, and detractors. It provides deeper insights into different customer segments. This segmentation aids in targeted action plans for each group.

Businesses can improve customer satisfaction by acting on feedback from the NPS Desk. Because the net promoter score calculator increases their customer retention. It also drives organic growth through positive word-of-mouth.

NPS Desk, the Net Promoter Score Calculator, often provides qualitative feedback from customers. It lets businesses understand the reasons behind scores and gather actionable insights for improvement.

NPS Calculator Software often comes with robust data visualization features. It allows businesses to interpret the results more efficiently and present findings in clear, visually appealing reports.

When respondents submit their answers, businesses can obtain real-time NPS scores with NPS Desk Software. This allows for quick monitoring of customer sentiment and the ability to respond promptly to emerging issues.

Problems Faced by Riseup Labs

The NPS Calculator by Riseup Labs is an effective tool for companies to measure their customers' NPS scores. However, during their research and analysis, they discovered several issues that companies face while using this website. Let's delve deeper into these problems encountered with net promoter scores.

  • Analyze Feedback with Analytics and Real-Time Reporting
  • Creating a Net Promoter Score Management System
  • Survey Performance Metrics
  • Prevents Over-Surveying
  • Automated Surveying
  • Abuse Report System
  • Realtime Dashboard

Challenges Faced by Riseup Labs Developers

Developing a successful NPS Calculator requires navigating a multitude of challenges. Riseup Labs, the developer of the NPS Desk, also faced some challenges. As they wanted to develop the net promoter score calculator for business companies, they encountered several problems using the NPS calculation formula.

Here are the challenges that the Riseup Labs developers faced while developing the NPS Desk.

  • Showing Graph Chart
  • NPS Calculation
  • Social Login
  • UI/UX issue

Solutions Provided by Riseup Labs

There can be some challenges to developing a website, but Riseup Labs solves all their problems. As a developer company and a visionary, they presented the solutions for developing the Net Promoter Score (NPS) calculator.

Riseup Labs conquered the hurdles and made the solutions that paved the way for an effective NPS calculator. Because this expedition is about more than just addressing challenges. It’s about the customer privacy and data accuracy. So, the NPS Desk developer team worked on the following solutions to develop the net promoter score calculator.

Riseup Labs developers implemented the following ways to solve the problems:

  • Product Research and Plan
  • Agile Development
  • Users Feedback

Empowering Global Clients to Succeed with Technologies

Riseup Labs has aided globally recognized businesses and technology startups deploying world-class software products. Find out why they selected us and how we assisted them in transforming people's lives.

Features of NPS Desk

Riseup Labs’ NPS Desk - Net Promoter Score Calculator is a lantern of insight and clarity in measuring customer sentiment. They developed this NPS Calculator by implementing the best NPS calculation formula. So that it will be easier for the companies to calculate their customer's NPS score.

NPS Desk has exceptional features defining the net promoter score calculation tool. From seamless data collection to intuitive user interfaces, this website showcases how the NPS Calculator transforms feedback into actionable intelligence.

Here are the features of the NPS Desk:

  • Profile-based Personal Projects Create NPS Calculation
  • Show Daily/Monthly/Weekly Data on NPS
  • Create Add Projects
  • NPS Calculation
  • User Profile

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Impact on Users

Using the NPS Desk, a net promoter score calculation tool significantly impacts users. Utilizing an NPS calculator does not help businesses only to gather insights. It empowers companies to align strategies with customer needs and positively impact bottom-line results and overall brand perception. The NPS Desk (Net Promoter Score) calculator impacts the business in several meaningful ways. They are:

Improved Loyalty and Retention

Higher NPS scores correlate with customer loyalty and retention. Positive experiences driven by NPS Desk improvements contribute to sustained customer relationships.

NPS Desk emphasizes customer satisfaction to the business. It promotes a customer-centric culture within the company. This focus can lead the business to improved products, services, and experiences.

Positive NPS outcomes validate the employees' efforts. Staff see the impact of their work on customer satisfaction. So it boosts their engagement and morale.

The user feedbacks through the NPS Desk leads business to their operational efficiencies. By focusing on areas of improvement, companies can optimize their processes.

The NPS Desk provides actionable insights to the business and organizations. Based on customer feedback, they can make better decisions and improve the products.

NPS feedback from the NPS Desk helps to shape the business's product development. By using the NPS calculation formula Companies create offerings that address specific user preferences and pain points.

Positive NPS scores demonstrate customer satisfaction. So, the net promoter score calculation tool NPS Desk enhances a company's reputation and attracts new customers through word-of-mouth recommendations.

When the business or the organization finds higher NPS scores on the NPS Desk, it helps the business to grow. Because most of the time, satisfied customers become repeat buyers and promoters.

Which Industries Will Benefit?

Every platform is connected to its related industries and they get benefits from this too. Some of these industries will benefit from the NPS Desk - Net Promoter Score Calculator. Let's explore which industries are connected to this website.

Finance and Banking Icon
Finance & Banking
e-Commerce Icon
Real Estate Icon
Real Estate
Software Icon
Health and Fitness Icon
Health & Fitness
Medical Icon
Pharmaceutical Icon
Automotive Icon
Education Icon
Travel Icon
Retail Icon
Business Icon
Non-Profit Icon
Startup Icon
Technology Used
AWS Technology Icon AWS

Why Should You Build a NPS Calculator?

In the dynamic landscape of modern business, understanding your customers' sentiments and preferences is a must. Net Promoter Score (NPS) calculation is a powerful strategy to help you uncover valuable insights into your customers' loyalty and satisfaction.

Every interaction with your customers shapes their perception of your brand. It is a strength of data-driven decision-making. An NPS Calculator refines your business tactics and demonstrates your commitment to customer-centric excellence.

So, building a Net Promoter Score (NPS) calculator can be a precious tool for businesses and organizations for several reasons:

  • Increase Employee Engagement and Satisfaction
  • High NPS Scores Increase Customer Retention
  • NPS Data Guides to Make Strategic Decisions
  • Insights of Different Customer Loyalty Levels
  • Demonstrating Valuing Customer Feedback
  • To Pinpoint Specific Areas of Improvement
  • Tracking Changes in Customer Sentiment
  • Help to Attract New Clients for Companies
  • Better Understanding of Competitiveness

Building an NPS calculator empowers you to gather, analyze, and act upon customer feedback in a structured and systematic manner. This can improve customer satisfaction, loyalty, and overall business success.


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Frequently asked questions about NPS Desk. We have noticed that most buyers seeking professional solutions have similar questions. We have provided a list of frequently asked questions answered by our most experienced specialists to answer their questions. It will help you to get instant answers about the project. Contact us for more information.

What is an NPS Calculator, and How Does It Work?

An NPS calculator is a tool that quantifies customer loyalty and satisfaction based on the Net Promoter Score methodology. It asks customers a simple question to assess their likelihood of recommending a product or service. The collected responses are then used to calculate an NPS score, categorizing customers into promoters, passives, and detractors.

NPS is crucial because it provides businesses with insights into customer sentiment. It helps identify areas for improvement, track customer loyalty trends, and make informed strategic decisions that enhance customer experiences.

Calculating NPS involves subtracting the percentage of detractors from the percentage of promoters. An NPS calculator simplifies this process by automating the calculation based on customer responses.

Yes, NPS can be applied to businesses of various sizes and industries. The net promoter scores are beneficial for companies that value customer feedback, aim to improve customer experiences, and want to measure customer loyalty effectively.

The frequency of sending NPS surveys depends on your business goals and the nature of your customer interactions. Some companies send them quarterly, while others do it after specific touchpoints or events.

Improving your NPS score involves addressing the pain points identified by detractors, enhancing customer experiences, and leveraging the feedback provided by promoters. Regularly analyzing NPS data helps prioritize improvements.

NPS scores play a vital role in customer retention for companies. Satisfied customers (promoters) are likelier to remain loyal and continue engaging with your products or services, contributing to long-term business success.

NPS feedback can influence business strategy by guiding decisions related to product enhancements, customer support improvements, marketing campaigns, and overall customer-centric initiatives.

Riseup Labs offers the NPS Desk, a user-friendly NPS Calculator. It is designed to simplify score calculations and data analysis. You can use this net promoter score calculation tool for your business.

If you want to develop an NPS Calculator, contact Riseup Labs. As a Web Development Company, they developed numerous mobile apps and have much experience. Also, they know the process of web development very profoundly based on their vast level of experience in it.

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AEP Definition

AEP stands for Alternative engagement plan. It is an innovative initiative aimed at transforming engineers into true tech pioneers. This forward-thinking program empowers them to surpass their boundaries, explore new horizons, and excel in the world of software product development. The products of AEP will be developed with different trending technologies. The engineers are getting opportunities to contribute to new technologies applications, software, and games.

Most of the product of AEP will be the implementation of the ideas of our employees. Every Idea needs proper planning and a specified team to convert it into a product. This initiative is designed to provide all kinds of resources to convert ideas into products. By this way, we valued our employees’ contribution to the company’s growth.

The AEP not only serves as a platform for empowering engineers and driving engineering excellence but also presents a strategic opportunity for the company to generate revenue from the products developed under AEP. All the products developed under this initiative is maintaining all the standard procedures of software development. This product will contribute to the company portfolio also.

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