Role Overview
The Social Media Manager will oversee the execution and day-to-day management of social media presence during the global enrolment campaign. The role focuses on content scheduling, community engagement, brand consistency, audience growth, and maintaining a professional and values-aligned online presence across multiple social platforms.
Responsibilities
• Develop and manage social media content calendars across Facebook, Instagram, TikTok, YouTube, and other platforms
• Schedule and publish approved content consistently according to campaign timelines
• Coordinate with internal creative teams for graphics, videos, and written content
• Repurpose long-form content into platform-specific short-form posts and video clips
• Monitor comments, messages, mentions, and community interactions across channels
• Respond to basic enquiries and escalate qualified leads to the admissions or call center team
• Ensure all content aligns with brand guidelines, tone of voice, and messaging
• Track platform performance, engagement metrics, audience growth, and campaign effectiveness
• Prepare weekly and monthly social media performance reports
• Stay informed about platform trends, content formats, and engagement strategies
• Assist with promotional campaigns, live events, webinars, and enrolment announcements
• Maintain consistency and professionalism across all public-facing communication
Qualifications
• Previous experience managing social media accounts for brands or organizations
• Strong understanding of Facebook, Instagram, TikTok, YouTube, and social media best practices
• Experience with social media scheduling and management tools
• Excellent written English communication and copywriting skills
• Basic understanding of social media analytics and reporting
• Ability to manage multiple platforms and deadlines simultaneously
• Creative mindset with strong attention to detail
• Experience in education, community management, or digital marketing is preferred
• Familiarity with Canva, Adobe Creative Suite, or similar content tools is an advantage
• Strong organizational, communication, and collaboration skills
Workplace:
Work-Time:
Salary:
Compensation & Other Benefits: (Applicable for International Employees Only)
The Application Process:
N.B.: Only shortlisted candidates will be communicated in the recruitment process.
Start a conversation with our team to solve complex challenges and move forward with confidence.
Md. Moshiur Rahman is the General Manager of Business Development at Riseup Labs, with over 13 years of experience across sales, marketing, operations, and strategic growth. Over his 8+ years at the company, he has advanced through key leadership roles including Assistant Manager of Training, Management Officer, and Operations Manager (Sales & Marketing). In his current role, Moshiur drives business expansion, client acquisition, and long-term partnerships while aligning technology-driven solutions with evolving market demands.
Md. Rezwanul Haque is the Head of Operations, Admin & Compliance at Riseup Labs, where he oversees administration, finance, budgeting, process improvement, and regulatory compliance. With strong expertise in operations management and strategic planning, he ensures financial discipline and legal compliance while streamlining processes for sustainable growth. Rezwanul also leads recruitment, onboarding, and performance management, and guides compliance frameworks including VAT, taxation, and internal controls.
Maria Santos is the Vice President of Global Sales at Riseup Labs, representing the company from the Philippines to international clients. With expertise in BPO, ITO, and KPO, she helps organizations scale operations, optimize processes, and achieve measurable results. Her career spans outsourcing, technology solutions, and knowledge services, covering the full client lifecycle from acquisition to long-term partnerships. Before outsourcing, Maria worked as a scientist and product developer, sharpening her analytical and problem-solving skills.
Christophe M. David is the Vice President of Business Development for Europe at Riseup Labs, where he drives commercial strategies and client relationships across the region. With a diverse career in executive roles, he combines strategic vision, business effectiveness, and human sensitivity. In the early 2000s, he discovered Bangladesh and was inspired by the humanity, commitment, and resilience of its people. This experience led him to engage in meaningful projects supporting economic and industrial development.
Michael S. Longwell is the Vice President of Sales, North America at Riseup Labs, with more than 20 years of experience in consultative contact center BPO solutions. He helps organizations enhance customer experience and lifetime value through front-office, back-office, and KPO services. Before joining Riseup Labs, Michael was Sales Director for North America at SuccessKPI, a SaaS analytics platform using AI to transform contact center performance.
Hamim Zakaria is the Head of Business Development at Riseup Labs, bringing 17 years of experience across software, game development, staffing solutions, and the BPO industry. Joining the company as a Business Development Manager, he played a pivotal role in shaping its transition into global B2B services and steadily rose to his current leadership role.
Enamul Hoque is the Head of Operations, Growth & Strategy at Riseup Labs, where he drives operational excellence, business expansion, and long-term growth initiatives. With over nine years at the company, he has advanced through roles including Operations Manager and Product Manager, building expertise in streamlining processes and aligning strategies with organizational goals.
Ariful Islam Shakil is the Director of Business Development at Riseup Labs, with 15 years of extensive experience in strengthening local market presence and driving sustainable growth in Bangladesh’s technology sector. He specializes in building strategic partnerships, expanding client networks, and delivering innovative digital solutions tailored to client needs.
Md. Rafiquzzaman is the Director of Product & Technology at Riseup Labs, with more than 15 years of experience driving innovation in digital solutions. A graduate in Computer Science and Engineering from Shahjalal University of Science & Technology, he is skilled in app, game, and web development, product analysis, and project management.
Ershadul Hoque is the Founder & CEO of Riseup Labs, a tech entrepreneur, innovator, and builder with nearly two decades of experience leading digital transformation projects worldwide. He has played a pivotal role in designing and delivering intelligent solutions across software, games, immersive technologies, BPO services, and AI-powered platforms.
Start a conversation with our team to solve complex challenges and move forward with confidence.