Product Operations Manager

Role Overview
The Product Operations Manager will lead cross-functional product teams including Product Managers, Business Analysts, and Product Analysts to ensure the successful delivery of B2B digital solutions (web, mobile, SaaS, and games). This role owns the end-to-end product delivery lifecycle, from requirement shaping to execution and client success, while maintaining strong relationships with both local and global stakeholders. The ideal candidate is a highly driven decision-maker with strong execution capability, capable of balancing product thinking, delivery excellence, and client management.

Key Responsibilities

Team Leadership & Alignment

• Lead and mentor a team of Product Managers, Business Analysts, and Product Analysts.
• Establish clear goals, KPIs, and accountability across the product team.
• Ensure alignment between business requirements, product vision, and delivery execution.
• Foster a culture of ownership, speed, and continuous improvement.

Product Delivery Ownership

• Own the successful delivery of multiple B2B projects (web, mobile apps, SaaS, games).
• Oversee end-to-end lifecycle: requirement analysis, planning, execution, delivery, and post-launch support
  Ensure projects are delivered on time, within scope, and meet quality standards.
• Work closely with engineering, design, and QA teams to drive execution excellence.

Client Relationship Management

• Act as a key point of contact for local and international clients.
• Build and maintain long-term client relationships based on trust and delivery performance.
• Understand client business goals and translate them into actionable product strategies.
• Handle escalations, expectations, and communication proactively.

Strategic Execution & Decision Making

• Make fast, data-driven decisions to remove blockers and ensure delivery momentum.
• Balance client expectations with internal capabilities and business priorities.
• Identify risks early and implement mitigation strategies.
• Contribute to process optimization and operational efficiency.

Cross-functional Collaboration

• Collaborate with Technology, Operations, Sales, and Leadership teams.
• Ensure smooth communication between stakeholders and delivery teams.
• Support pre-sales activities with product insights, estimation, and solutioning.

Key Skills & Competencies

• Strong leadership and team management capability
• Excellent communication and stakeholder management skills.
• High ownership mindset with strong decision-making ability.
• Deep understanding of product lifecycle and software delivery processes.
• Ability to manage multiple projects in a fast-paced environment.
• Client-focused mindset with strong business acumen
• Agile/Scrum knowledge and practical experience.

Experience & Qualifications

• 5+ years of experience in Product Management, Business Analysis, or Delivery Management
• Proven experience managing cross-functional teams
• Experience working with international clients is highly preferred
• Background in software development lifecycle (web/mobile/SaaS)
• Bachelor’s degree in CSE, Software Engineering, Business, or related field (Master’s is a plus)

Job Location:

• Uttara, Dhaka.

Salary Range:

• Negotiable (Based on experience and skills)

Office Time:

• 09.00 AM- 06.00 PM

Compensation & other benefits:

• Annual Performance Evaluation and Increment
• Festival Bonus-02 (As Per Company Policy)
• Group Life and Health Insurance
• Full Subsidized Lunch/Dinner
• Annual Retreats Celebration of Events & Occasions
• Training & Development by Organization Assigned Consultants
• Weekly 2 holidays
• Paid Time Off 24 days (CL & SL)
• Maternity Leave with benefits (As per the company’s policy)
• Paternity Leave (As per the company’s policy)
• Bereavement Leave (As per the company’s policy)
• Public Holidays as per Riseup Labs calendar

The Application Process:

• Telephone Round;
• Interview with the Team Lead & Talent Acquisition Team;
• An assignment/test to complete (if required);
• Job offer.

NB: Only shortlisted candidates will be communicated in the recruitment process.