Outbound Calling Agent (Insurance Claims)

Job Context:

Riseup Labs is seeking a detail-oriented and proactive Outbound Calling Agent to join our insurance claims team. The successful candidate will play a critical role in assessing the effectiveness of our outbound calling process, identifying potential issues, and areas for improvement, and ensuring the accurate and efficient handling and processing of insurance claims.

Job Responsibilities:

Outbound Calling Process Management:

• Assess the effectiveness of the outbound calling process.
• Identify potential issues and areas for improvement.
• Maintain call flow with AI Bot.
• Gather data and feedback to refine calling scripts and processes.

Claims Handling and Processing:

•    Handle and process insurance claims efficiently.
•    Verify and validate claims in accordance with client guidelines and policies.
•    Coordinate with various stakeholders to expedite claims resolution.
•    Assess and analyze submitted insurance claims.
•    Identify discrepancies and ensure claims are processed accurately.
•    Liaise with policyholders and other relevant parties to gather necessary information.

Information Collection and Analysis:

•    Accurately collect information during outbound calls.
•    Ensure data accuracy and completeness in all records and reports.
•     Analyze collected data to identify trends and areas for process improvement.

Stakeholder Coordination:

•   Communicate effectively with policyholders, adjusters, and other relevant parties.
•   Facilitate smooth and timely resolution of claims by coordinating with internal and external stakeholders.
•   Provide regular updates to management on claims processing status and any identified issues.

Quality Assurance:

•    Ensure compliance with company policies, client guidelines, and industry regulations.
•    Conduct regular reviews of outbound calling practices to ensure quality and efficiency.
•    Implement improvements based on feedback and data analysis.

Educational Requirements:

• HSC/O Levels/ A Levels/ Bachelor Running or any discipline

Additional Requirements:

• Proficiency in using CRM software and other relevant tools.
• Must be fluent in English (Written and Verbal communication)
•  Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and commitment to maintaining high quality standards.

Workplace: 

• Uttara, Dhaka

Working Hours:

• Between 9 PM to 8 AM Bangladesh Time, Will inform the exact time in final interview session.

Salary: 

• Negotiable (Based on experience and skills)

Compensation & Other Benefits:

• Weekly Holidays (Saturday and Sunday)

The Application Process:

• Telephone Round.
• Interview with the Team Lead & Talent Acquisition Team.
• Final Interview with the Client.
• Job Offer.