Job Context:
Riseup Labs is expanding its team and looking for 20 enthusiastic and customer-focused International Customer Support Specialist to provide top-notch support to international customers. If you have excellent English communication skills and experience in international customer service or tele-sales, this is your opportunity to grow with a leading BPO and ITeS provider.
Job Responsibilities:
- Fluency in English: Must have excellent spoken and written English.
- Experience: Previous experience in Customer Service or Telesales with international campaigns will be an advantage.
- Work Schedule: Must be willing to work night shifts and on a roster basis.
Educational Requirements:
- Minimum H.S.C/A-Levels or University Graduate.
Additional Requirements:
- Handle customer inquiries and provide support for both new and existing orders.
- Assist customers with product inquiries, ensuring clarity and satisfaction.
- Collaborate with clients and their teams to execute daily customer service tasks efficiently.
- Maintain professionalism and high-quality service in all customer interactions.
- Ensure timely resolution of customer concerns to enhance the overall customer experience.
Workplace:
Working Hours:
- Night Shift (Roaster Basis)
Salary:
Compensation & Other Benefits:
- Attendance bonus
- Paid training period
- Fully Subsidized Food
- Team Outing
- Weekly 2 holidays (Depends on Roaster)
The Application Process:
- Telephone Round.
- Interview with the Operations Team & Talent Acquisition Team.
- Job Offer.
