Customer Service Specialist

Job Context:

Riseup Labs is looking for a few expert and skilled “Customer Service Specialist”  to support one of its international food ordering clients. You will be responsible for managing and handling back-office order processing for a large food chain company.

Job Responsibilities:

• Providing proper guest support via phone
• Take and place orders according to customer demands
• Update orders and details on CRM/Required platform
• Assist and suggest different toppings or items to customers
• Handle customer complaints and assist them properly
• Fully monitor and understand each order
• Up-sell additional items if asked

Educational Requirements:

• Educational requirements: Bachelors’ degree/A Level/H.S.C

Additional Requirements:

• Must be fluent in English Language (Speaking, Writing and Listening)
• Must put attention to every detail
• Excellent communication and multi-tasking skills
• Minimum 6 months of experience in customer service/support industry
• Able to work at night shift/day shift or roaster basis

Workplace: 

• Uttara, Dhaka

Working Hours:

•  Roaster Basis; Night Shift (8 PM to 5 AM)

Salary: 

Negotiable + KPI Bonus

Compensation & Other Benefits:

• Annual Performance Evaluation and Increment
• Fully Subsidized Food
• Annual Retreats
• Team Outing
• Weekly 2 holidays (Depends on Roaster)

The Application Process:

• Telephone round
• Interview with the talent acquisition team
• Once selected from the Riseup Labs team, candidate will have a short training session
• Interview session with the overseas Head of Operations from the respective company.
• Final round
• Job offer

NB: Only shortlisted candidates will be communicated in the recruitment process.