Customer Service Officer

Job Context:

Riseup Labs is looking for a few expert and skilled “Customer Service Officer”  to support one of its international food ordering clients. You will be responsible for managing and handling back-office order processing for a large food chain company.

Job Responsibilities:

• Managing Large amount of inbound calls in a timely manner
• Demonstrated ability to resolve customer inquiries, complaints, and issues effectively and efficiently.
• A customer-centric approach with the ability to handle challenging situations with empathy and patience.
• Collaborative nature with the ability to work effectively within a team setting.
• Willingness to work flexible hours including evenings, weekends, and holidays as per the operational requirements.
• Keen attention to detail to accurately process orders, payments, and information provided by customers.
• Ability to identify trends, issues, or system glitches and report them for resolution.
• Maintaining a high standards of call quality as per the requirement of the organization

Educational Requirements:

• A high school diploma or equivalent educational qualification is preferred.

Additional Requirements:

• Experience in a call center minimum 1 year or any hospitality industry is must.
• English Fluency- Professional (is a must)
• A positive and enthusiastic demeanor while interacting with customers to create a memorable experience.

Workplace: 

• Uttara, Dhaka

Working Hours:

• Night Shift (Roaster Basis)

Salary: 

• 25K-30K (Including KPI)

Compensation & Other Benefits:

• Full Subsidize Dinner
• Annual Retreats
• Team Outing
• Weekly 2 holidays (Roaster Basis)

The Application Process:

• Telephone round
• Interview with the business development and talent acquisition team
• Once selected from the Riseup Labs team, candidate will have an interview session with the overseas Head of Operations from the respective company.
• After getting selected from the overseas Head of Operations, candidate will have to go through 2 courses (10-12 hours course) to qualify for the final round of interview
• Once qualified and completion of the course, the final mock test (final interview) will be conducted by the Head of Operations
• Job offer

Read before you apply:

Please read and answer the below questions in a voice recording file and attached it with your resume/cv.

1. Introduce yourself
2. Why you think this role is a perfect fit for you?
3. What made you interested in this specific job?

NB: Only shortlisted candidates will be communicated in the recruitment process.