Riseup Labs provided maintenance and support services for the HealthBuddy+ website. They will also provide some enhancement to the website, dashboard, and mobile app backend, as well as annual maintenance and support service.


Visit Website  Download on the App Store  Get It On Google Play

Banner image of HealthBuddy app portfolio

What is HealthBuddy+?

What is HealthBuddy app

HealthBuddy+ is a chatbot project of the UNICEF Regional Office and the World Health Organization (WHO). It's a communication platform.

The COVID-19 pandemic has underlined the challenges of reaching all audiences across regions and countries with reliable and accurate risk communication messages to counter the growing misinformation perpetuated across multiple communication channels. To provide reliable information and receive feedback from the affected population, UNICEF and World Health Organization (WHO) Europe jointly launched a Chatbot project, “HealthBuddy,” in April 2020, which is now available in 19 languages. The backend platform for the COVID-19 information chatbot (RapidPro and Bothub) is managed by other vendors who have long-term agreements with UNICEF for hosting the Rapidpro and Bathub.

Having run the project for more than a year, the project team identified several needs to make enhancements to the HealthBuddy+ web page, mobile app, and dashboard.

Problems faced by UNICEF

Riseup Labs solved the problems that UNICEF ECARO and World Health Organization (WHO) faced.

The overall scope of the project is listed below:

  • Enhancement in the HealthBuddy+ website by adding one additional page to post stories, including title, summary, body text and hero image.
  • Enhancement of the HealthBuddy+ dashboard by adding an option of putting an iframe link of the dashboard from the PowerBi app and improving the admin dashboard on monitoring the usage of the chatbot, which is integrated with the RapidPro platform.
  • Riseup Labs will change the backend integration of the HealthBuddy+ mobile app to simplify backend infrastructure and integration with RapidPro by removing a few extra Azure services.
  • Riseup Labs removed it from Azure to move to Firebase channel integration with RapidPro.

Challenges faced by Riseup Labs' Developers

The proposed ‘Health Buddy’ mobile app and RapidPro integration project will be a key tool in advancing UNICEF's mission to improve the health and well-being of children and families worldwide by surveying health-related information from the users collecting data and making a report. The project will ensure that data is collected, managed, and analyzed in a secure, user-friendly, and efficient manner, and that it is used to inform evidence-based health policies and programs.

Expected Outcomes:

  • Secure and efficient collection and analysis of health survey data
  • Improved user engagement and response rates through an engaging survey design
  • Streamlined survey administration through integration with RapidPro
  • Enhanced data security and protection of user privacy
  • Improved health policies and programs informed by accurate and timely data analysis.


Solutions Provided by Riseup Labs

Solutions of HealthBuddy app

The developer team of the HealthBuddy+ Website properly analyzed the method to solve the problems.

Data Security

Ensuring sensitive information collected from the users is protected from unauthorized access.

User Privacy

Protecting the privacy of survey participants and ensuring their data is not misused.

Reliable Connectivity

Make sure the app can work in areas with poor or unreliable internet connectivity.

User Engagement

Designing the app in a way that encourages high response rates and keeps users engaged.

Survey and Data Visualization

Managing the logistics of the survey, such as distributing it to participants, analyzing responses, and reporting results.

Integration with RapidPro

Ensuring seamless integration of the mobile app with RapidPro to collect, manage and analyze data efficiently.

Empowering Global Clients to Succeed with Technologies

Riseup Labs has aided globally recognized businesses and technology startups deploying world-class software products. Find out why they selected us and how we assisted them in transforming people's lives.

Riseup Labs Ensures Security

Security system of HealthBuddy app

  • Encryption: Encrypting sensitive data both in transit and at rest to prevent unauthorized access.
  • Data Security: Ensuring sensitive information collected from the users is protected from unauthorized access.
  • Secure Coding Practices: Adhering to secure coding practices to prevent vulnerabilities, such as SQL injection or cross-site scripting.
  • Input Validation: Validating all user inputs to prevent attacks, such as buffer overflows.
  • Access Control: Implementing access controls to limit the sensitive data that unauthorized users can access.
  • Regular Security Updates: Keeping the mobile app and its components up-to-date with the latest security updates and patches.
  • Third-party Libraries: Carefully vetting and using secure third-party libraries to prevent the introduction of vulnerabilities into the app.
  • Vulnerability Testing: Regularly perform vulnerability testing to identify and address potential security weaknesses.
  • Secure Storage: Securely storing sensitive data, such as using certain key stores or encrypted databases.
  • Incident Response Plan: Having an incident response plan in place to respond to any security incidents and minimize the damage quickly.

By implementing these security measures, Riseup Labs ensures the security and privacy of sensitive data and prevents unauthorized access.

Find Out More

Which Industries will be Benefited?

Every platform is connected to related industries. And the industries get benefits from these platforms. Some industries are connected with the Out of School Children in BD project also. Those industries are:

Government Icon
Education Icon
Non-Profit Icon
Non-profit Organization
Technology Used
Sublime Text Technology Icon Sublime Text


UNICEF Client Logo

The United Nations International Children's Emergency Fund was the initial name of UNICEF. The United Nations Children’s Fund (UNICEF), an organization of the U.N. tasked with providing humanitarian and developmental help to children worldwide, is now known by its official name. In 192 countries and territories, UNICEF is one of the most well-known and well-known social welfare organizations worldwide.

On December 11, 1946, the United Nations Relief Rehabilitation Administration established UNICEF in New York. The operations of UNICEF include giving vaccines and disease prevention, treating women and children who have HIV, strengthening maternal and childhood nutrition, enhancing sanitation, promoting education, and offering emergency aid in the case of disasters.

HealthBuddy+ FAQs

Frequently asked questions about HealthBuddy+. We have noticed that most of our buyers seeking professional website and mobile app maintenance solutions have similar questions. To answer their questions, we have provided a list of frequently asked questions answered by our most experienced specialists. It will help you to get instant answers. Contact us for more information.

What is HealthBuddy+?

HealthBuddy+ is a communication platform.

UNICEF Europe and Central Asia Regional Office (ECARO) and the World Health Organization (WHO) jointly launched the HealthBuddy+ Chatbot project.

19 languages are supported in HealthBuddy Chatbot.