Custom software platforms and digital infrastructure solutions built for telecom providers, from BSS/OSS modernization to customer-facing applications. Operators get faster time-to-market, lower operational costs, and systems built to scale.
Global telecom services market value
Global 5G subscriptions by end of 2025
Average annual subscriber churn rate
Telcos face margin pressure, high churn, and monetization gaps. Technology-driven operators retain customers and scale services faster than rivals.
Scale demands, fierce competition, and unmonetized 5G investments are intensifying pressure on every operator.
Legacy billing platforms block fast 5G service deployment. New features stall; time-to-market falls behind competitors.
Easy switching and reactive service drive subscriber loss. Churn costs six times more than customer retention.
5G investment outpaces operators’ ability to monetize services. ARPU stays flat while infrastructure costs keep rising.
Riseup Labs engineers billing, CX, and analytics software for telcos. Clients launch faster, reduce churn, and grow ARPU.
We build cloud-native BSS/OSS platforms that replace aging telco core systems. Operators launch plans faster and reduce operational overhead significantly.
We build self-service portals and omnichannel CX tools for telecom subscribers. Operators lower call center costs and reduce subscriber churn.
We engineer ML-powered churn prediction models that flag at-risk subscribers early. Retention teams act before customers disengage, protecting recurring revenue.
We build real-time network analytics platforms for performance monitoring and fault detection. Operations teams resolve issues faster and maintain SLA commitments.
We build service design and pricing platforms for 5G product management. Operators monetize new use cases faster and grow ARPU.
We build unified data platforms that consolidate network and subscriber data. Decision-making accelerates and revenue insights become immediately actionable.
The most impactful Telco solutions we have delivered globally.
Share your challenges or objectives, and we’ll help you identify the right approach to move forward clearly, efficiently, and within budget.
We bring global experience, certified processes, and a governance-first mindset to every engagement.
We combine advisory insight with hands-on execution, ensuring solutions are both well-designed and well-built.
We apply AI and automation where they create measurable impact, not where they add unnecessary complexity.
We design systems to evolve over time, supported by strong engineering and ongoing services.
With 700+ projects, 300+ clients, and delivery across 30+ countries, we bring perspective that helps reduce risk.
From CX to BPO, we build systems that capture and use data to enable faster, smarter business decisions.
We focus on real business outcomes, cost reduction, speed improvement, user experience, not just task completion.
Years of Progress
Continuous growth and persistent innovation in global software development since 2009.
Countries Served
Enterprises across the Americas, Europe, and Asia relying on our digital transformations.
Completed Projects
Highly polished mobile, web, XR systems, and enterprise services engineered perfectly.
Global Clients
From grassroots UN agencies and governments to massive multinational corporations.
"Riseup Labs expands globally to deliver AI-driven solutions that help businesses of all sizes accelerate AI adoption."
"Riseup Labs Unveils Groundbreaking Technology Solutions That Outlast Trends, Delivering Real Impact."
"Riseup Labs Reveals Future-Ready Technology Solutions Built to Outlast Trends and Drive Sustainable Growth"
"Riseup Labs delivers reliable, long-term tech solutions globally, focusing on execution, innovation, & client success"
Start a conversation with our team to solve complex challenges and move forward with confidence.
Floor 3, Natore Tower, Service Road, Sector 3, Uttara, Dhaka 1230, Bangladesh
Start a conversation with our team to solve complex challenges and move forward with confidence.
Md. Rafiquzzaman is the Director of Product & Technology at Riseup Labs, with more than 15 years of experience driving innovation in digital solutions. A graduate in Computer Science and Engineering from Shahjalal University of Science & Technology, he is skilled in app, game, and web development, product analysis, and project management.
Md. Rezwanul Haque is the Head of Operations, Admin & Compliance at Riseup Labs, where he oversees administration, finance, budgeting, process improvement, and regulatory compliance. With strong expertise in operations management and strategic planning, he ensures financial discipline and legal compliance while streamlining processes for sustainable growth. Rezwanul also leads recruitment, onboarding, and performance management, and guides compliance frameworks including VAT, taxation, and internal controls.
Maria Santos is the Vice President of Global Sales at Riseup Labs, representing the company from the Philippines to international clients. With expertise in BPO, ITO, and KPO, she helps organizations scale operations, optimize processes, and achieve measurable results. Her career spans outsourcing, technology solutions, and knowledge services, covering the full client lifecycle from acquisition to long-term partnerships. Before outsourcing, Maria worked as a scientist and product developer, sharpening her analytical and problem-solving skills.
Christophe M. David is the Vice President of Business Development for Europe at Riseup Labs, where he drives commercial strategies and client relationships across the region. With a diverse career in executive roles, he combines strategic vision, business effectiveness, and human sensitivity. In the early 2000s, he discovered Bangladesh and was inspired by the humanity, commitment, and resilience of its people. This experience led him to engage in meaningful projects supporting economic and industrial development.
Michael S. Longwell is the Vice President of Sales, North America at Riseup Labs, with more than 20 years of experience in consultative contact center BPO solutions. He helps organizations enhance customer experience and lifetime value through front-office, back-office, and KPO services. Before joining Riseup Labs, Michael was Sales Director for North America at SuccessKPI, a SaaS analytics platform using AI to transform contact center performance.
Hamim Zakaria is the Head of Business Development at Riseup Labs, bringing 17 years of experience across software, game development, staffing solutions, and the BPO industry. Joining the company as a Business Development Manager, he played a pivotal role in shaping its transition into global B2B services and steadily rose to his current leadership role.
Enamul Hoque is the Head of Operations, Growth & Strategy at Riseup Labs, where he drives operational excellence, business expansion, and long-term growth initiatives. With over nine years at the company, he has advanced through roles including Operations Manager and Product Manager, building expertise in streamlining processes and aligning strategies with organizational goals.
Ariful Islam Shakil is the Director of Business Development at Riseup Labs, with 15 years of extensive experience in strengthening local market presence and driving sustainable growth in Bangladesh’s technology sector. He specializes in building strategic partnerships, expanding client networks, and delivering innovative digital solutions tailored to client needs.
Ershadul Hoque is the Founder & CEO of Riseup Labs, a tech entrepreneur, innovator, and builder with nearly two decades of experience leading digital transformation projects worldwide. He has played a pivotal role in designing and delivering intelligent solutions across software, games, immersive technologies, BPO services, and AI-powered platforms.
Md. Moshiur Rahman is the General Manager of Business Development at Riseup Labs, with over 13 years of experience across sales, marketing, operations, and strategic growth. Over his 8+ years at the company, he has advanced through key leadership roles including Assistant Manager of Training, Management Officer, and Operations Manager (Sales & Marketing). In his current role, Moshiur drives business expansion, client acquisition, and long-term partnerships while aligning technology-driven solutions with evolving market demands.
Md. Rezwanul Haque is the Head of Operations, Admin & Compliance at Riseup Labs, where he oversees administration, finance, budgeting, process improvement, and regulatory compliance. With strong expertise in operations management and strategic planning, he ensures financial discipline and legal compliance while streamlining processes for sustainable growth. Rezwanul also leads recruitment, onboarding, and performance management, and guides compliance frameworks including VAT, taxation, and internal controls.
Maria Santos is the Vice President of Global Sales at Riseup Labs, representing the company from the Philippines to international clients. With expertise in BPO, ITO, and KPO, she helps organizations scale operations, optimize processes, and achieve measurable results. Her career spans outsourcing, technology solutions, and knowledge services, covering the full client lifecycle from acquisition to long-term partnerships. Before outsourcing, Maria worked as a scientist and product developer, sharpening her analytical and problem-solving skills.
Christophe M. David is the Vice President of Business Development for Europe at Riseup Labs, where he drives commercial strategies and client relationships across the region. With a diverse career in executive roles, he combines strategic vision, business effectiveness, and human sensitivity. In the early 2000s, he discovered Bangladesh and was inspired by the humanity, commitment, and resilience of its people. This experience led him to engage in meaningful projects supporting economic and industrial development.
Michael S. Longwell is the Vice President of Sales, North America at Riseup Labs, with more than 20 years of experience in consultative contact center BPO solutions. He helps organizations enhance customer experience and lifetime value through front-office, back-office, and KPO services. Before joining Riseup Labs, Michael was Sales Director for North America at SuccessKPI, a SaaS analytics platform using AI to transform contact center performance.
Hamim Zakaria is the Head of Business Development at Riseup Labs, bringing 17 years of experience across software, game development, staffing solutions, and the BPO industry. Joining the company as a Business Development Manager, he played a pivotal role in shaping its transition into global B2B services and steadily rose to his current leadership role.
Enamul Hoque is the Head of Operations, Growth & Strategy at Riseup Labs, where he drives operational excellence, business expansion, and long-term growth initiatives. With over nine years at the company, he has advanced through roles including Operations Manager and Product Manager, building expertise in streamlining processes and aligning strategies with organizational goals.
Ariful Islam Shakil is the Director of Business Development at Riseup Labs, with 15 years of extensive experience in strengthening local market presence and driving sustainable growth in Bangladesh’s technology sector. He specializes in building strategic partnerships, expanding client networks, and delivering innovative digital solutions tailored to client needs.
Start a conversation with our team to solve complex challenges and move forward with confidence.
