NPS Desk is a web-based Net Promoter Score (NPS) calculator developed by Riseup Labs to help businesses measure customer loyalty and satisfaction. It enables organizations to create personalized projects, collect customer feedback, track NPS scores over time, and analyze loyalty trends to gain actionable insights into customer sentiment and overall performance.
Its user-friendly interface and comprehensive analytics make The NPS Desk a valuable tool for companies aiming to improve their services and build stronger customer relationships.With customizable survey creation, real-time score visualization, and in-depth analytics dashboards, it empowers businesses to make informed, customer-focused decisions and strengthen long-term engagement.
Project Summary
| ❏ Service Type | : | Web Development |
| ❏ Publisher Name | : | Riseup Labs |
| ❏ Release Date | : | July 13, 2023 |
| ❏ Platform Type | : | Cross-platform |
| ❏ Device Type | : | Device-independent |
| ❏ Progress Status | : | Completed |
| ❏ Product Type | : | Static Website |
| ❏ Industry Category | : | Web System |
| ❏ Experience you can trust | : | Meet The Core Team → |
| ❏ Track Record (Portfolio) | : | Beyond the Limits of Visualization → |
Features of NPS Desk
From seamless data collection to intuitive user interfaces, NPS Desk has exceptional features defining the net promoter score calculation tool.
Dashboard & NPS Calculation
Users can calculate their NPS scores based on survey responses.
The dashboard shows client feedback in various formats, including response-wise views, graphs, and reports, offering a complete performance overview.
User Management & Panel Access
Supports secure login via standard registration or Single Sign-On (Google, Apple, Yahoo). After logging in, users access a comprehensive panel to manage surveys, view feedback, send emails, access analytics, and search responses by comments or scores.
Survey Distribution & Feedback Collection
Users can create NPS feedback forms and share them via generated links. Feedback is collected using a 1–10 scale, and each response is tracked using a unique ID, enabling personalized and segmented data capture.
Data Visualization
NPS data is visualized with both individual and project-wise graphs. Dropdown menus enable users to share all NPS scores via a single link.
Security & Abuse Reporting
Abuse reporting allows users to flag inappropriate use of survey links (spam, nudity, copyright issues, etc.). To prevent manipulation, responses are limited to one per device per hour.
Project Management
Users can create, manage, and organize multiple projects. Each project can have its own set of surveys and feedback links, helping businesses segment campaigns or target groups.
Pricing Page for Guest Users
Guest users see a “Pricing” tab in the header. Clicking it opens a page displaying all available subscription plans with details, but they must log in to proceed with any selection.
Login Prompt on Plan Selection
When a guest clicks on any pricing plan, the system prompts them to log in. After authentication, they're redirected back to the pricing page to continue from where they left off.
Plan Selection for Logged-in Users
Logged-in users access the same “Pricing” page without restrictions. They can view, select, and purchase any plan directly from the interface.
Technology Used
iOS 
Android 
ReactJs 
Laravel 
AWS NPS Desk FAQs
Frequently asked questions about NPS Desk. We have noticed that most buyers seeking professional solutions have similar questions. We have provided a list of frequently asked questions answered by our most experienced specialists to answer their questions. It will help you to get instant answers about the project. for more information.
What is an NPS Calculator, and How Does It Work?
An NPS calculator is a tool that quantifies customer loyalty and satisfaction based on the Net Promoter Score methodology. It asks customers a simple question to assess their likelihood of recommending a product or service. The collected responses are then used to calculate an NPS score, categorizing customers into promoters, passives, and detractors.
Why is NPS Important for Businesses?
NPS is crucial because it provides businesses with insights into customer sentiment. It helps identify areas for improvement, track customer loyalty trends, and make informed strategic decisions that enhance customer experiences.
How Do I Calculate NPS Using an NPS Calculator?
Calculating NPS involves subtracting the percentage of detractors from the percentage of promoters. An NPS calculator simplifies this process by automating the calculation based on customer responses.
Is NPS Suitable for All Types of Businesses?
Yes, NPS can be applied to businesses of various sizes and industries. The net promoter scores are beneficial for companies that value customer feedback, aim to improve customer experiences, and want to measure customer loyalty effectively.
How Often Should I Send NPS Surveys?
The frequency of sending NPS surveys depends on your business goals and the nature of your customer interactions. Some companies send them quarterly, while others do it after specific touchpoints or events.
How Can I Improve My NPS Score?
Improving your NPS score involves addressing the pain points identified by detractors, enhancing customer experiences, and leveraging the feedback provided by promoters. Regularly analyzing NPS data helps prioritize improvements.
What's the Role of NPS in Customer Retention?
NPS scores play a vital role in customer retention for companies. Satisfied customers (promoters) are likelier to remain loyal and continue engaging with your products or services, contributing to long-term business success.
How Can NPS Feedback Influence Business Strategy?
NPS feedback can influence business strategy by guiding decisions related to product enhancements, customer support improvements, marketing campaigns, and overall customer-centric initiatives.
What Tools Can I Use for NPS Calculations?
Riseup Labs offers the NPS Desk, a user-friendly NPS Calculator. It is designed to simplify score calculations and data analysis. You can use this net promoter score calculation tool for your business.
How can I develop an NPS Calculator?
If you want to develop an NPS Calculator, contact Riseup Labs. As a Web Development Company, they developed numerous mobile apps and have much experience. Also, they know the process of web development very profoundly based on their vast level of experience in it.
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