In the realm of business outsourcing, terms like “call center” and “BPO” (Business Process Outsourcing) are often used interchangeably, leading to confusion. However, these are distinct entities, each serving unique functions within the outsourcing landscape. In this guide, we’ll unravel the differences between a call center and a BPO to provide clarity on their roles … Continue reading What is the Difference Between a Call Center and a BPO?